Customer Service Representative

Our client, a Canadian subsidiary of a prestigious international healthcare group, is seeking a Customer Service Representative to join their team in St-Bruno, on Montreal's South Shore. This role is ideal for a detail-oriented individual seeking stability within a people-centric company that values its employees. As a Customer Service Representative, you will be the primary point of contact for healthcare professionals across Canada, providing high-quality service from the St-Bruno offices on the South Shore of Montreal.

Advantages
Competitive base salary with a total compensation package valued at over $25/hour.

Unique Group RRSP program: The employer contributes $2 for every $1 invested (up to 12%).

Annual profit-sharing bonus of up to 2 months' salary.

3 weeks of vacation upon hiring + progressive annual accrual.

Comprehensive insurance (life, disability, health, and wellness account) with 50% employer-paid premiums.

Exceptional work environment: On-site Yoga/Pilates, pastries on Mondays, fresh fruit on Tuesdays, and free coffee.

Monthly subsidy for the on-site catering service.

Job stability in a rewarding sector focused on well-being.

Responsibilities
Handle incoming calls from clients (pharmacies, natural health stores, etc.) to process orders.

Simultaneously enter orders into the ERP system (JDE).

Respond to inquiries regarding delivery lead times, product damages, or returns.

Ensure diligent email follow-up with both English and French-speaking clients.

Collaborate closely with the production and distribution teams to resolve logistical issues.

Maintain a high level of professionalism and accuracy when entering specific product names.

Qualifications
Relevant prior experience in customer service or a call center environment.

Bilingualism is essential (French/English) to serve a pan-Canadian clientele.

Excellent rigor and attention to detail (essential for product nomenclature).

Ability to work in a dynamic environment and 100% on-site.

Proficiency with IT tools and the ability to learn an ERP system.

Team spirit, punctuality, and impeccable reliability.

English proficiency is required for this position as the incumbent must interact daily with clients located outside of Quebec. Furthermore, certain internal communications and technical documentation related to global products require a strong understanding of English.

Summary
Interested in this challenge? Send your CV now to andre.perron@randstad.ca.

Referral Program
Do you know someone who fits this profile? Randstad offers a referral bonus for any recommendation leading to a successful hire. Contact us for more details!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.