Service Associate - Room Attendant

Shangri-La Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.

As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the citys best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings.

Shangri-La Toronto

As a Service Associate Room Attendant, with personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by assisting colleagues and ensuring overall cleanliness, detail, care and maintenance of guestrooms, maximizing the balance between Colleague, Guest and Owner satisfaction.

Key Responsibilities:

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate.
• Ensure compliance to all hotel policies, standards, procedures and practices.
• Maintain, clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards, with genuine care, attention and detail, using approved hotel products and equipment.
• Restock and account for Mini-bar items in guest rooms.
• Ensure guestroom welcome amenities are delivered and retreated and replenished when needed as per established policy.
• Account for inventory items and supplies used, replenishing as required and organize, stock and maintain cleanliness of floor storerooms as well as guest areas.
• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Assist other Colleagues in Housekeeping, as requested and undertakes other ad hoc related responsibilities, as required.

About you:

• Service Excellence Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.
• Detail oriented Great care and attention to detail in fast paced environment.
• Cleanliness Orientation Demonstrated need for exceptional order and cleanliness, passion for cleaning, is well-groomed with good personal hygiene.
• Functional Competence Safely work with cleaning chemicals, lift up to 50 lbs, stand, reach, grip and exert steady-paced mobility, able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour shift.
• Operational Knowledge Learn and follow Shangri-La deliverables, Shangri-La Toronto and Housekeeping service standards, programs, policies and procedures.
• Self motivation Able to follow through on direction, with minimal supervision.
• Communication Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information.
• Problem solving Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct Fulfills responsibilities with highest integrity.
• Technology proficiency Fully competent in all systems used within department, particularly being able to process transactions on PDA technology.
• Minimum 2 years previous work experience in a similar capacity within a world-class luxury hotel brand or service organizations.
• Required to regularly lift up to 25lbs.
• Flexibility in schedule with availability to work both morning and evening shifts on weekdays, weekends and/or holidays is required.
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.