Golf Services Agent

Golf Services Agent

Stone Creek Resorts Inc. are the world-class golf resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta, and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND, set us apart from our competitors.

We are looking for a Golf Services Agent at Silvertip Resort located in Canmore, AB. At Silvertip Resort, we deliver an exceptional golfing experience, and every team member is inspired to exceed expectations. Along with world class golf, we offer our guests exceptional F&B options from our fine dining restaurant Rustica to our bistro dining restaurant Stoney's. Our ideal candidate will possess characteristics that reflect our corporate values of caring, integrity, excellence, and team spirit. Our approach to resort development and operations is simple - we strive to provide the ultimate guest experience - which means hiring and retaining team members who strive for excellence in all that they do.

Why Silvertip Resort:

• Discounted: Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop purchases at Eagle Ranch Resort (Invermere, BC) & Silvertip Resort.
• Subsidized Staff Accommodation on site.
• Our people experience working at a world-class Golf resort.
• We care about our team's success.
• We offer a diverse and engaging work environment.

Duties & Responsibilities:

Reporting to the Golf Services Manager and/or Golf Services Supervisor – Golf Services Agent is an entry level position where you will be responsible for the overall cleanliness of the bag drop area, cart storage area and driving range. Cleaning and storage of golf carts, rental club, driving range amenities. This position is a key member of the Golf Operations team whose goal is to exceed and anticipate the expectations of our guests. As a team member of Silvertip Resort, you will be responsible for supporting and maintaining a healthy and safe working environment for all employees and guests.

• Assisting guests with unloading golf clubs from vehicles or inform them about rental clubs.
• Directing the guests to the golf shop, location of the practice facilities, their golf cart, the first tee, and restaurant outlets.
• Ensuring carts are in presenting condition while getting it ready for the guests.
• Loading guests' golf clubs or rentals onto golf carts.
• Maintaining cleanliness and appearance of all Golf Services work areas and equipment at all times.
• Maintaining the practice facility throughout the day, and efficiently monitor range operations.
• Informing guests of the Silvertip Golf App
• Ensuring all guests meet the dress code requirements of Silvertip
• Ensuring guests understand golf cart operation.
• Maintaining radio contact with the Golf Shop, Starters, Ambassadors, and fellow Golf Services Attendants to ensure a smooth and timely tee sheet and operations.
• Ensuring that the golfers are ready for their tee time and are directed to the first tee in a timely manner.
• Listening to guests' feedback and ensure a Manager is involved when
• Maintaining rental clubs and ensure that clubs are properly cleaned and accounted for before and after every round.
• Inspecting golf carts for any damage.
• Documenting any damage to the golf cart and bring the guest to the Golf Shop for damage payment.
• Taking damaged carts down to the maintenance compound (if necessary) with a detail of what happened and what the problem is for the Mechanic.
• Cleaning, stocking, parking, and charging golf carts.
• Picking, cleaning, and storing range balls as necessary.
• Following the opening and closing procedures.
• Attending meetings and training courses as required.
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests, as well as fire escapes.

Requirements:

• Minimum age 16 years old
• High school diploma or GED an asset
• Lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly
• Capable of operating machinery and equipment
• Ability to work flexible hours including some split shifts, early mornings and late evenings, weekends, and some holidays
• Strong work ethic and positive team attitude
• Maintain a clean and safe work environment within your department
• Follow all Health and Safety procedures
• Able to work in a team environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Strong work ethic and positive team attitude

Seasonal employment May - October for this position

***Visa Requirements: Must provide eligibility to work in Canada***

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.