Junior Technical Support

The Municipal Group of Companies, based in Bedford Nova Scotia, is a large, diversified organization engaged in all major aspects of the heavy civil construction, mining, and environmental services within the Atlantic Provinces. We are currently seeking a determined, skilled individual with the expertise of a Junior Technical Support to join our team in IT based out of Bedford, NS.

Job Summary:

The Junior Technical Support will be a part of a team that supports complete end to end resolutions for 2000+ users and their arising IT issues. The Helpdesk enables both remote and deskside users, where you solve a vast array of hardware and software issues.

Primary Duties and Responsibilities:

• Provide basic technical phone and walk-in support and capture user tickets in our company portal
• The setup and distribution of Hardware/Software for a variety of users (Laptops, Phones, Tablets, etc.)
• Provide general customer service to a variety of users
• Work together with a team to solve company-wide obstacles
• Other duties as required

Required Knowledge, Skills, Abilities, Education, and Experience:

• Proficient on a Windows computer, Apple iPhone, and tablet
• Must have strong organizational skills and be able to effectively multitask in a fast-paced environment
• Ability to communicate effectively and professionally
• Strong oral and written communicating skills; able to communicate with all levels of staff, management, and executive
• Persuasion skills, public speaking, and negotiation skills
• High attention to detail, with pride, passion, professionalism, and accountability

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.