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Patient Engagement SpecialistFish Recruit • Toronto, Ontario, Canada
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Patient Engagement Specialist

Patient Engagement Specialist

Fish Recruit • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Join a dynamic team and play a pivotal role in helping patients achieve their hair restoration goals. We are seeking a compassionate and results-oriented Patient Engagement Specialist to guide patients throughout their journey and build lasting relationships.

This exciting hybrid position (in-office/remote) is based in the vibrant heart of Midtown Toronto, offering flexibility while allowing you to make a real impact on patients' lives

Key Responsibilities

  • Present treatment options to prospective patients across different regions through virtual & in-person meetings.
  • Provide accurate information to patients regarding surgery, pricing, and scheduling.
  • Manage and address patient questions accurately, concisely, and in a timely manner.
  • Enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
  • Proficiently use computer tools such as Outlook, Word, and Excel for tasks such as results tracking, reporting, EMR systems for follow-up tasks, and managing patient-related activities.

Key Qualifications

  • Strong interest in the medical field with a passion for delivering excellent customer service.
  • Proven experience in customer service or retention within relevant industries such as medical aesthetics, healthcare, or luxury services
  • Experience as an Account Manager or Sales Representative is considered an asset.
  • Demonstrated ability to exceed customer satisfaction targets.
  • Strong desire to succeed while helping customers achieve their goals.
  • Excellent organizational, time management, and problem-solving skills.
  • Results-oriented and self-disciplined with a strong work ethic.
  • Exceptional interpersonal and communication skills with the ability to build rapport and trust quickly.
  • Empathy and active listening skills.
  • Ability to handle challenging conversations with professionalism and grace.

The expected compensation range for this role is $65,000 to $75,000.
Our team reviews applicants, and we do not use AI to screen and select candidates.

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Patient Engagement Specialist • Toronto, Ontario, Canada

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