HR Administrator

Chick-fil-A is in the business of serving our guests great food and remarkable service. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich.

Today, Chick-fil-A® restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019, and there are 13 Canadian restaurants to date. Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

Restaurant Vision:

To serve the people of Mississauga with great food and impeccable service by being hospitable and showing care.

Role Vision:

To serve as the leader of HR and Administrative services to the team. This position will also work with the Owner/Operator to uphold the culture and ensure all back-office systems are completed and maintained as assigned.

Key Responsibilities

• Talent Management: Support the Owner/Operator with the full employee lifecycle, including attracting, recruiting, selecting, onboarding, and off-boarding team members.
• Compliance & Record Keeping: Maintain accurate, up-to-date employee records to ensure all legislative and company employment requirements are met.
• Health & Safety: Prepare and manage team member incident reports and ensure alignment with Occupational Health & Safety (OHS) regulations.
• Scheduling & Payroll: Create and maintain team member schedules and assist with accurate payroll processing for all employees.
• Team Relations: Participate in coaching, disciplinary actions, training sessions, and feedback conversations.
• Culture Advocacy: Uphold our foundational culture of "Care and Fun" while fostering personal development and growth opportunities for the team.
• Operational Support: Support restaurant operations as needed (approximately 10–15 hours per week spent directly on the floor serving guests).
• General Administration: Complete other administrative duties as assigned by the Owner/Operator.

Required Skills & Qualifications

• Must be legally authorized to work in Canada.
• Bachelor’s degree, diploma, or certificate in Human Resources, Business Administration, or a related field.
• A minimum of one (1) year of experience in an HR or administrative role.
• Proficiency in Microsoft Office Suite. Experience with HRIS platforms (e.g., Dayforce) and hiring platforms (e.g., HigherMe) is a strong asset.
• Strong knowledge of HR processes, best practices, and excellent organizational/time-management skills.
• Professional working proficiency in verbal and written English.
• Possession of or working towards a CHRP designation is an asset. Willingness to complete a Food Handler Certification course is required.

Working Conditions

• 100% in-person role.
• Schedule: Primarily daytime hours, but must be available to work occasional evenings and Saturdays as operationally required. (Sundays are always off!)
• Physical/Operational Requirement: Includes 10–15 hours per week working directly in restaurant operations alongside the team.

Benefits

Closed every Sunday.

Comprehensive Health and Dental insurance plan (available after an initial qualifying period).

Work directly alongside an independent Chick-fil-A Owner/Operator.

Excellent personal and professional development opportunities.

Employee meal discounts during shifts.

Additional Information

• This posting is for an immediate, current vacancy.
• The base hourly rate for this position is CAD $20.00 – $23.00.
• At Chick-fil-A Heartland, all candidate applications are reviewed directly by our team. We do not use artificial intelligence (AI) to screen, assess, or select candidates.