Restaurant Manager

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

The following criteria is required to apply:

• must have open availability (Monday to Sunday from 4:00am to 12:00am)

• must have a minimum of 2 years of Restaurant Manager Experience

• Quick service restaurant management considered a huge asset

• Competitive wage based on experience

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Operational Management

v Ordering supplies and overseeing building maintenance, cleanliness and security

v Accountable for production of Always Fresh standards and waste levels

Financial Management

v Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management

v Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets

v Builds the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level

v Sets goals and objectives for his/her team

v Ensures ‘open door’ policy for all team members

v Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means

v Provides open communication with General Manager and Restaurant Owner

v Responsible for restaurant compliance with all applicable legislation

v Ensures high standards of guest experience are maintained and demonstrated as a top priority

v Implements, and instills in their teams, company policies, procedures, ethics

v Handles guest complaints and queries with professionalism and concern

v Prepares reports and other performance analysis documentation

v Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs

v Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests

v Provides leadership and direction around waste management procedures

Health & Safety

v Is familiar with and works in compliance with occupational health and safety legislation

v Uses or wears personal protective equipment or clothing as required

v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

v Knows, understands and follows safe work practices and procedures

v Ensures restaurant has a health and safety program in place

v Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented

v Conducts regular workplace inspections

v Responds to and corrects unsafe acts and conditions

v Reports work-related injuries and illnesses to the appropriate internal and external authorities

v Performs accident investigations for all work-related injuries and illnesses

v Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures

v Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety

v Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees

v Makes recommendations for improvement to the restaurant’s health and safety practices and program

Minimum 2 years Manager or Assistant Manager Experience Required * Previous experience in Quick Service Restaurant asset * Friendly and outgoing * Weekday and Weekend Availability is Required * Has Reliable Transportation