Restaurant General Manager

POSITION TITLE: Restaurant General Manager (RGM)

JOB TYPE: Full Time and Permanent

LOCATION: Lindsay, Ontario

PAY: Salary: Based on Qualifications

• Benefits
• Vacation Pay
• Bonus Pay according to goals that are met

REPORTS TO: Owner/Area Manager

APPLY BY: January 31st, 2022

PURPOSE OF POSITION:

To effectively manage hands on the operations of a restaurant on a day-to-day basis, within the policies and guidelines of Pizza Hut, ensuring customer satisfaction, team member satisfaction/retention and profit maximization.

REQUIREMENTS:

• 3+ years of leadership experience in the restaurant industry
• A drive to create a great place to work for your team
• Great customer service skills
• Someone who sets high goals for yourself and your team
• Reliable Transportation
• Open availability including weekends, holidays, day and night shifts

EXPERIENCE/EDUCATION:

• Completion of high school education, partial high school education with specialized training or equivalent experience Three to six years work experience in food service or related industry Previous experience in restaurant management or equivalent management/supervisory experience

SKILLS & KNOWLEDGE:

• Excellent interpersonal skills
• Excellent communication skills – written and verbal
• Excellent organizational/time-management skills
• Demonstrated conflict resolution skills
• Demonstrated ability to coach and train others
• Strong analytical/decision-making skills
• Proven ability to plan and delegate effectively
• Demonstrated ability to maintain financial controls
• Adaptable, flexible and accepting of diversity
• Basic business, math and accounting skills
• Basic personal computer literacy (Word, Excel, Email) a definite asset
• Working knowledge of in-store systems and corporate policies and procedures

RESPONSIBILITIES:

• Hands on work in all departments
• Responsible for providing overall leadership in the restaurant - recognizing and motivating all management and team members; coaching and training the team in order to achieve operational excellence.
• Ensure restaurant team maintains the highest possible level of customer service.
• Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labour costs, etc.) for individual restaurant.
• Control profit and loss by ensuring management team follows cash control/security procedures, maintains inventory, manages labour, reviews financial reports and takes action when appropriate.
• Ensure restaurant achieves and passes the Steritech Audits
• Prepare all required food orders, schedules and weekly reports and submit them on a timely basis.
• Ensure maintenance of equipment, facility and grounds based on corporate standards.
• Ensure adherence to all restaurant operation policies and procedures and perform appropriate follow-up with team members.
• § Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/security policies and procedures.
• Prepare action plans to address any in-store issues and effectively communicate these plans to the team.
• Execute an ongoing human resource and staffing plan.
• Oversee the process of recruiting and selecting qualified, high energy team members while ensuring use of approved tools and systems
• Train and involve the team in the recruiting and selecting process.
• Recruit and select qualified, high energy management candidates using approved tools and systems.
• Conduct all restaurant management and team member performance appraisals.
• Oversee all performance management issues and application of progressive discipline.
• Administer corrective action or terminations when appropriate.
• Ensure complete and timely execution of corporate and local marketing programs.
• Assist AM with the roll-out of new products/promotions.
• Ensure team member files are maintained effectively.
• This role may include additional responsibilities/duties as may be assigned by the Area Manager. These duties and responsibilities may be amended at the company’s discretion from time to time.