Lodging Supervisor

Lodging Supervisor

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a premier operator of world-class golf resorts, seamlessly blending luxury with the natural beauty of Canada. Our resorts-Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia-are situated in two of the most breathtaking landscapes in the country. Our unwavering commitment to providing extraordinary guest experiences is central to everything we do, driven by our core values and SERVICE BEYOND philosophy. This dedication to excellence has established us as leaders in the resort and hospitality industry.

About Eagle Ranch Resort

Located in the heart of Invermere, British Columbia, Eagle Ranch Resort is the region's foremost luxury destination. Boasting spectacular views of the Columbia River and the majestic Purcell Mountains, Eagle Ranch is a premier retreat for guests seeking world-class golf, relaxation, and adventure. The center piece of the resort is our par 72 golf course, designed to challenge golfers of all skill levels. Headwaters Lodge, a sanctuary of luxury and exclusivity, rests atop ancient bluffs, offering 20 elegant rooms with panoramic views of the Columbia Valley. This unparalleled setting promises an unforgettable experience in the heart of nature.

Seasonal Job - Start early-April, 2025 to mid-October 2025.

Responsibilities:

Reporting and Communication:

• Report to the Lodging Manager
• Provide regular updates to the Lodging Manager on lodging operations, including occupancy rates, guest satisfaction and staffing.
• Communicate any issues or challenges related to guest accommodations, maintenance, or employee performance to the Lodging Manager and recommend solutions.

Guest Experience:

• Providing lodging experience to our guests in line with our service commitment; Service Beyond.
• Ensure that all guest rooms, common areas, and facilities are well-maintained, clean, and ready for occupancy.
• Handle guest concerns and react quickly, logging and notifying proper areas.

Staff Management and Training:

• Train all seasonal Guest Service Agents (Front Desk/Golf Retail Shop), and housekeeping staff.
• Ensure ongoing training on customer service, safety procedures, and the operation of systems like the property management software.
• Work with Lodging Manager on schedules to ensure adequate coverage during peak periods while managing labor costs efficiently.
• Foster a positive and motivating work environment, recognizing staff achievements and addressing concerns promptly.

Lodging Operations:

• Oversee the room reservation system to ensure accuracy and efficiency in booking rooms.
• Perform opening and closing duties for housekeeping storage area.
• Hands on position in assisting housekeeping staff cleaning, guest rooms and public areas.
• Oversee the cleanliness of all guest rooms and public spaces, ensuring that the property meets the highest standards of hygiene and comfort.
• Ensure regular maintenance and repair of rooms, amenities, and common areas, collaborating with the maintenance team for any required work.
• Spend time in the field checking to ensure rooms and public areas are keep current with operational practices.
• Conduct regular inspections of rooms and facilities to ensure everything is in proper working order.
• Ensure the lodging facility complies with all relevant health and safety regulations, including fire codes, sanitation standards, and emergency protocols.
• Other duties as assigned.

Financial Management and Budgeting:

• Support the annual Lodging budget, including labor costs, supplies, room amenities, and guest services in collaboration with the Lodging Manager.
• Oversee inventory levels for guest room supplies (e.g., linens, toiletries, towels) and ensure regular restocking.
• Implement a system to track and replace worn-out or damaged items to maintain the quality of the guest experience.
• Coordinate and assign daily housekeeping requirements. This includes assignments of rooms and common areas to be cleaned on a daily basis.

Requirements:

• Previous Front Office, Reservation's experience is an asset.
• Previous Housekeeping experience is an asset.
• Previous leadership experience is an asset.
• Proficient in WebRez (PMS) and Club Prophet (POS) is an asset.
• University/College degree in a related discipline preferred.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team and ability to perform with minimal supervision.
• A valid drivers license is required.
• Ability to focus attention on guest needs, remaining calm and courteous.

Why Stone Creek Resorts:

• Our people experience working at a world-class golf resort.
• We care about our team's Success.
• Discounted Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop.
• Eligible to participate in retention bonus program.
• Benefits Plan - Health & Wellness spending account, Group Life Insurance, RRSP Matching Plan (4%).
• We offer a diverse and engaging work environment.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, color, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.