diversity manager

Job Title & Location

CX + Ecommerce Manager — Chilliwack, BC (In-Office)

Company

MDT Sporting Goods Ltd.

About the Company

MDT is one of the fastest-growing brands in the precision rifle industry. We design and manufacture chassis systems, bipods, magazines, accessories, and gear trusted by competitive shooters, hunters, and professionals worldwide. We innovate fast, launch often, and push hard.

Role Overview

The CX + Ecommerce Manager will take full ownership of our online customer journey, ecommerce performance, and continuous improvement cycle. This is an in‑office role and critical hire as we scale. Your focus will be on delivering a frictionless, fast, and revenue‑driving experience end‑to‑end.

Key Responsibilities

• Own website performance, CRO initiatives, customer journeys, and onsite experience.
• Ship weekly improvements to UX, flow, navigation, checkout, and performance.
• Run A / B tests, review analytics, and act on data to remove friction and increase revenue.
• Work with dev / design to implement site updates and improvements.
• Use CS insights to proactively improve policies, communication, and product pages.
• Build feedback loops between support → product → marketing → ecommerce.
• Ensure customers always know what to expect and rarely need to ask.
• Lead dev and design resources dedicated to ecommerce / CX.
• Guide Customer Support teams to evolve processes, systems, and performance.
• Build alignment across marketing, ops, and support for a unified CX approach.
• Turn website data, support tickets, reviews, and customer pain points into actionable improvement.
• Build dashboards, weekly summaries, and monthly CX reports.
• Drive initiatives that reduce ticket volume and increase satisfaction.
• Improve communication and clarity across all customer touchpoints.
• Support email flows, transactional messaging, and post‑purchase communication.
• Collaborate with developers to ship clean, stable releases.
• Own backlog, roadmap, and prioritization of ecommerce improvements.

Who You Are

Qualifications

Compensation & Benefits

Application

Start Date : As soon as possible, 1 vacancy.

Source : #9961043342.

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