Guest Services Agent Manitoba Remote Camps

WHATS THE JOB

With over 25 years of experience in the remote camp business Horizon North / Outland is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Horizon North / Outland to their friends and colleagues.

As a remote Guest Service Agent reporting to the Lodge Manager this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off 10 hours per day. The incumbent in addition to checking in and out will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following : acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.

Your work will include :

Primary Duties

• Greeting and welcome clients in a friendly and professional manner
• Assign rooms and issue appropriate keys or access cards
• Maintain accurate occupancy and client records
• Book confirm and modify reservations as required
• Transmit and receive messages ensuring timely delivery
• Distribute morning reports and information to clients and staff
• Complete weekly billing and send charge sheets to clients
• Orientate clients to camp rules policies and emergency procedures
• Provide information on camp facilities services and schedules
• Answer inquiries regarding hours directions and amenities
• Log and secure all Lost & Found items

Administrative & Support Duties

Health Safety & Cleanliness

WHATS IN IT FOR YOU

Qualifications :

WHO ARE WE LOOKING FOR

Additional Information :

Guest Service Agents work on a rotational schedule of 3 weeks on / 1 week off. Site locations are in remote settings requiring either air travel to site or via ground on our shuttle. You may be required to work nights  weekdays weekends and general holidays. Wages are paid on an hourly basis with a starting rate of $18.50 per hour.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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IND #2

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Experience : years

Vacancy : 1