Talent.com
BMO
Customer Service RepresentativeBMO • Dunnville, Ontario, Canada
Customer Service Representative

Customer Service Representative

BMO • Dunnville, Ontario, Canada
13 days ago
Job type
  • Part-time
Job description
Application Deadline:

08/09/2026

Address:
207 Broad Street East

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and customer inquiries.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Escalates complex or unresolved customer situations to managers as required.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall customer experience.
  • Contributes to business results and the overall experience delivered.
  • May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:
  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
Salary :

$34,750.00 - $44,900.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Create a job alert for this search

Customer Service Representative • Dunnville, Ontario, Canada

Similar jobs

Sales Representative - 60k / Year - Remote

Spade RecruitingWest Lincoln, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative (Industrial Bearings) - Oakville, Ontario

SchaefflerOakville, ON, CA
Full-time

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership.Does that sound interesting to you? As a part... Show more

 • Promoted

Wireless Sales Representative

The Mobile ShopOakville, ON, CA
Full-time

Join us at The Mobile Shop located inside Real Canadian Superstore.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireles... Show more

 • Promoted

Customer Service Representative (Part Time)

Best Buy CanadaOakville, ON, CA
Part-time

No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers.Join us and grow your career wit... Show more

 • Promoted

Customer Service Representative (Industrial Bearings) - Oakville, Ontario

Schaeffler Technologies AG & Co. KGOakville
Full-time

Customer Service Representative (Industrial Bearings) - Oakville, Ontario.Location: Oakville, CA, L6H 1A7.Schaeffler is a dynamic global technology company and its success has been a result of its ... Show more

 • Promoted

Customer Service Representative & Inventory Analyst

Xediton Pharmaceuticals Inc.Oakville, ON, CA
Full-time

Position: Customer Service Representative & Inventory Analyst.Xediton is a specialty pharmaceutical company with a focus on meeting the needs of patients, physicians, and partners.We are committed ... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingWest Lincoln, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Surety Customer Service Representative (CSR)

TEEMA Solutions GroupOakville, ON, CA
Full-time

Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario.Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partn... Show more

 • Promoted

Bilingual Customer Service Representative - C$65,000 A Year

Beyond Bilingual Inc.Oakville, Canada
Full-time

Bilingual Customer Service Representative needed for a CPG company.Requires English/French fluency and experience. Show more

 • Promoted

Customer Service Representative with Leadership Growth

Phoenix InternationalStoney Creek
Full-time

Explore a dynamic career as a Customer Service Representative, focused on marketing strategies and client acquisition.This role emphasizes leadership training alongside hands-on marketing experienc... Show more

 • Promoted

Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment

Bilingual SourceBurlington, Halton Region, CA
Full-time +1

Be among the first 25 applicants.This range is provided by Bilingual Source.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the j... Show more

 • Promoted

Customer Service Representative - Bilingual

VB SpineBurlington, Halton Region, CA
Full-time

Customer Service Representative - Bilingual (English/French).Location: Burlington, ON, Canada.Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused te... Show more

 • Promoted

Bilingual Customer Service Representative

Häfele Canada Inc.Burlington, Halton Region, CA
Full-time

The Customer Service position is a gateway into our company – this role is more than just being our face and voice to customers, it also has many internal touchpoints.There are limitless ways to le... Show more

 • Promoted

Customer Service Representative

Rootree Inc.Burlington, Halton Region, CA
Full-time +1

Director of Human Resources at Rootree Inc.Monday to Friday, 8:30 am to 5:00 pm.Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while del... Show more

 • Promoted

Customer Service Representative

Bank of MontrealOakville, ON, CA
Part-time

Application Deadline:08/09/2026Address:240 North Service RoadJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects.Identifies customer needs and... Show more

 • Promoted

Customer Service Representative

Phoenix InternationalStoney Creek
Full-time

We are looking for future leaders to grow into a management role with our company.Development of marketing campaigns and strategies.Customer service and client acquisition.Implementation of product... Show more

 • Promoted

Customer Service Representative

Genuine Parts CompanyBurlington, Halton Region, CA
Full-time

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.Responds to basic customer inquires regard... Show more

 • Promoted

Surety Customer Service Representative (CSR)

Ai Insurance Organization Inc.Oakville, ON, CA
Full-time

Surety Customer Service Representative (CSR).Surety Customer Service Representative (CSR).Surety Customer Service Representative (CSR).Surety Customer Service Representative (CSR).Ai Insurance Orga... Show more

 • Promoted

Field Service Representative - CT and XP Modality

Siemens HealthineersOakville, ON, CA
Full-time

Join us in pioneering breakthroughs in healthcare.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you to step beyond your comf... Show more

 • Promoted

Dispatcher / Customer Service Representative

Power Link ExpediteBurlington, Halton Region, CA
Full-time

Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight.We are looking for a new staff member to join our.This is an opportunity to join a growing compa... Show more