Mail Clerk

Job Description

Mail Clerk

Looking for an opportunity to be part of a dynamic team and contribute to meaningful business operations? Join a respected organization in the insurance sector where your attention to detail, problem-solving abilities, and commitment to service will help deliver an exceptional experience to customers and internal partners.

What is in it for you:

• Hourly salary of $17.60.

• Contract duration: 3 months.

• Monday to Friday, from 8:00 am to 4:00 pm.

• Location: on-site position in Waterloo, Ontario.

Responsibilities:

• Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.

• Process outgoing mail and courier shipments accurately and within required timelines for customers and advisors.

• Handle and distribute cheques, contracts, and statements accurately to internal and external customers.

• Use web-based systems and internal mainframe systems to obtain client information and mailing instructions.

• Maintain email inboxes and respond to email inquiries, scanning requests, and print requests in a timely and accurate manner.

• Conduct investigations to obtain updated addresses for customers.

• Investigate and resolve inquiries.

• Assist with ad hoc projects as required.

• Provide excellent customer service to internal partners.

• Communicate with customers, employees, and other individuals to answer questions, provide information, and address concerns.

• Answer telephone calls, direct calls, and take messages.

• Compile, copy, sort, and file records related to office activities and business transactions.

• Compute, record, and proofread data and other information, including records and reports.

• Maintain and update filing, inventory, mailing, and database systems.

What you will need to succeed:

• High school diploma or GED required.

• 5+ years of customer service, data entry, administrative, or related work experience.

• Ability to meet the physical requirements of the role, including lifting up to 50 lbs.

• Demonstrated accuracy and attention to detail to prevent privacy incidents.

• Proficiency with Microsoft Outlook, Teams, Word, and Excel.

• Ability to use computer applications and work with web-based systems and internal databases.

• Ability to organize and maintain confidential information.

• Ability to work independently and effectively manage time.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.