Assistant Front Office Manager

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Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

WE ARE LOOKING FOR AN Assistant Front Office manager aT THE ANDAZ OTTAWA

We have an exciting opportunity within our Front Office as an Assistant Front Office Manager.

The Assistant Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Assist the Rooms Manager in efficiently managing the department according to the established team goals

Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism

Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner

Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation

Colleague training, development and performance management.

Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers

Assist in the scheduling, ensuring the department is adequatelymannedaccording to occupancy,serviceand costs

Skills and Qualifications

Minimum 2 years’ experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment

Proven experience in supervising, motivating and training others

Exceptional interpersonal, communication skills with advanced proficiency in the English language

Experience with Opera and Hyatt systems would be an advantage.

Extended Health Benefits for you and your dependents and paid medical days.

Employer RRSP Matching Contributions.

Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.

Complimentary meal during shift at the colleague cafeteria

Discounts on food and beverages

Discounted transit passes

Recognition programs

Excellent training and professional development

2025 Great Place To Work Certified

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.