Retention Agent

Retention Agent

Department : Sales

Employment Type : Permanent

Location : Calgary, Canada

Reporting To : Retention Manager

Description

Creating Safer Workplaces for Everyone.

We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

We are looking for a highly motivated Retention Agent who is passionate about customer relationships and loyalty.

In this role, you will play a key part in maintaining and developing relationships with existing clients managed through our Complyworks solution. Your primary mission will be to support these clients by demonstrating the added value of our contractor management solutions, while ensuring maximum satisfaction and engagement.

With a strong background in commercial renewals, you are well‑versed in consultative selling techniques and know how to identify your clients’ specific needs in order to offer tailored solutions. Your proactive approach, combined with your strong listening skills, will make you a trusted partner for our clients.

Advanced English and French proficiency : This requirement is necessary because in this role, you will need to interact with clients, partners, and / or our international subsidiaries on a recurring basis, both orally and in writing.

What that means day‑to‑day :

• Handle inbound calls and emails related to renewals and negotiations using effective negotiation techniques to manage a win‑win situation.
• Identify upsell and cross‑sell opportunities to increase customer revenue and engagement.
• Manage escalations for internal and external partners as needed.
• Implement strategies and recommendations to retain customers and manage a win‑win situation with the client.
• Use consultative selling techniques to uncover customer needs and determine the best solution offering to increase customer revenue and engagement.

What you’ll need to be successful :

What you’ll get in return :

We have a hybrid workplace policy . We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

Future Planning

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply :

An interview process consisting of :

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

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