Help Desk Operator

Job Description

Overview

The Help Desk Operator is responsible for the work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project.

Operators are required to use various communication technologies including but not limited to radio telephone and email to Communicates with the TOCC colleagues and Subcontractors to ascertain defect information and accurately input them into the Maintenance Management and Performance Reporting System (MMPRS).

Once all the defect information has been ascertained the Operator is to review the reported defect to establish the KPM impact or if it is a repeat failure. Once stablished the Operator shall liaise with the relevant department(s) and / or Subcontractors to ensure an effective response (within the KPM timescales). Once rectified the Operator shall ensure that that Work order is accurately completed in a timely manner. Should the defect not be rectified on the first occasion they are draft a temporary work order request for approval with the Client with negotiation required until approved.

Operators are to work closely with YCC Controllers and assist with all activities associated within a modern Yard Control Center where appropriate. Should the position holder be identified as a suitable individual for further progression into the role of YCC Controller further training will be provided to cover that duty. This position is not safety critical but fitness for duty is a requirement to progress to the YCC position.

Your role

• Responsible for the efficient management of defects :

Obtain defect information.

Assisting with YCC administrative duties

Staying current with industry best practices and making recommendations.

About you

Operational training as required.

Reward & benefits

Explore the rewards and benefits that help you thrive at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation employee recognition and a brilliant range of flexible benefits you can tailor to your health wellbeing financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

Were AtkinsRéalis a world-class engineering services and nuclear organization. We connect people data and technology to transform the worlds infrastructure and energy systems. Together with our industry partners and clients and our global team of consultants designers engineers and project managers we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

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Worker Type

Employee

Job Type

Regular

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.

Key Skills

Crane,Accomodation,HSE,Actuary,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1