Transitional Case Manager, Queens Ave.

Transitional Case Manager, Queens Ave.

Direct Service - (OPSEU) Full-Time, Permanent (Benefitted) *two positions available* London, Ontario (London Zone) This posting is the result of upcoming vacancies - Vacancy start dates: July 2026 and August 2026 - Application Deadline: February 8, 2026 - We believe that everyone has the right to live with dignity, autonomy and independence in our community.

Our Case Management Program embodies this belief by supporting individuals transitioning from hospital to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems.

As a Transitional Case Manager, you’ll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals.

Successful candidates must have a Police Vulnerable Sector Check (PVSC) completed in the last six months.

Interested applicants who reside in the City of London and are in need of a PVSC are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 3 weeks to be processed and offers of employment cannot be made without receipt of a PVSC. Consider revitalizing your career and making a difference in your community by joining our team! WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ( $30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.g.

OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated) For internal applicants, grid level placement will occur as per the Collective Agreement When you'll work - 70 hours over two-week period; 8:30 am to 4:30 pm, Monday to Friday, with one unpaid hour for lunch.

These hours may vary on occasion. What your benefits will be - After a 90-day waiting period, will be enrolled in extended healthcare benefits Your pension plan - Immediately enrolled in Healthcare of Ontario Pension Plan (HOOPP) HOW YOU WILL BE MAKING A DIFFERENCE: Assessment--In collaboration with the client: Assist with short term crisis management by providing an urgent/emergent response to individuals in need of case management supports Engage with clients on a short-term basis to support their immediate needs In collaboration with the client, conduct a variety of assessments (skills, functional ability, needs, barriers, etc.) Assess the adequacy of resources/supports currently available to the client Determine the impact of psychiatric symptoms on functioning Identify risk factors related to client and staff safety as well as relapse Assess barriers to successful community living (e.g.

treatment options, transportation, finances, etc.) Obtain information, as needed, from other relevant sources Ensure the assessment incorporates cultural and ethnic factors Identify areas requiring additional assessment Individualized Goal Setting and Rehabilitation Planning -- Utilizing the information obtained through the assessment process and in collaboration with the client: Assist the client to identify their personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.) Design rehab plans based on client needs, goals and preferences Assist the client to navigate systems and connect to appropriate resources Assist the client to explore options and consequences of different choices Build on the client’s personal strengths, abilities and resources Help clients work towards their vision of a positive personal future Help clients identify practical strategies for achieving their vision Ensure issues related to transportation are addressed, incorporated into the rehab plan and are consistent with organizational policies and practices Work in partnership with the client in all aspects of planning Identify intervention strategies to meet goals Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g.

family) and resources, as well as the frequency and nature of interventions Obtain necessary consents Document and communicate the plan to all relevant stakeholders Implementation of Rehabilitation Plan -- Based on identified goals and intervention strategies: Provide individual skill teaching and/or support the client to obtain the necessary skills training from other sources Provide needed information and education about mental illness, coping skills, services, resources, self-help and consumer initiatives/supports Utilize basic communication and intervention skills, supported by empirical validity, practice guidelines and relevant standards of care for different interventions Encourage and facilitate personal growth and development towards rehabilitation and recovery Motivate the client to learn new skills and behaviours Build on client’s personal strengths and adjust interventions based on individual response Support the client to access needed resources Assist the client to identify and connect with personal/natural supports Meet with the client regularly to work on specific goals until other permanent supports are in place Service Coordination and Advocacy: Have knowledge about community resources relevant to clients, including other mental health services, entitlement and benefit programs, (e.g.

ODSP, Ontario Works, London Housing, etc.) Identify, develop and maintain good links with a wide range of community resources Assist the client to obtain needed resources by educating and supporting the client to access resources, linking the client to appropriate services, advocating with or for the client when needed Demonstrate knowledge of community resources and its place within the mental health care system Assist in building positive working relationships across the service system Participate in public education and advocacy Crisis Management: Have knowledge of range of crisis prevention and intervention approaches including: crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services Maintain regular contact with the London Mental Health Crisis Service to communicate relevant information about clients who may utilize that service Progress Review and Evaluation: Regularly solicit feedback from the client regarding their needs and preferences Regularly seek input from other relevant stakeholders, internal and external, regarding client progress and incorporate that information into planning and interventions Conduct ongoing assessments of client’s progress towards recovery and the need for ongoing intensive case management If intensive case management is no longer required, ensure a discharge plan has been developed with the client and other relevant stakeholders Ensure important information is communicated to all relevant stakeholders and documented in the record Information and Referral: Provide outreach support (cold-calls phone/walk-ins) to clients who need more information about mental health services WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check (PVSC) completed in the last six months.

Interested applicants who reside in the City of London and are in need of a PVSC are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 3 weeks to be processed and offers of employment cannot be made without receipt of a PVSC. We require the following qualifications: Diploma or degree in a health, social service or a related discipline ( primary proof of credentials will be required during the hiring process i.e.

original degree/diploma or official transcript) Valid G2/G class Driver's licence and access to a vehicle with at least $2 million in liability insurance to transport clients Ability to attend work regularly We prefer the following qualifications: Knowledge of serious mental illness and addiction and its impact on individuals Experience working with individuals with a serious mental illness and/or addiction Excellent knowledge of community resources in London-Middlesex Basic computer skills Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), the College of Psychologists of Ontario (CPO), or the College of Nurses of Ontario (CNO) First Aid & CPR, ASIST, and CPI certification Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada INTERNAL APPLICATIONS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – June 8, 2026: Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision.

While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.

If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca Legal Notifications: For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services Artificial Intelligence is not currently employed in our recruitment processes Powered by JazzHR