Associate Computer Application Support

Overview

Req Id : 427043

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a part of the team that helps national and international service providers gain broader coverage by extending their reach into and across Canada on the Bell Wholesale team. Whether it’s industry-leading broadband, IP and voice solutions or emerging technologies, you’ll be enabling growth and fueling innovation.

Your unique global vantage point and insights will keep Bell moving forward as the leading provider of digital connections and next generation services everywhere.

Department description

Bell Wholesale provides national and international customers—including inter-exchange carriers, local exchange carriers, wireless service providers, resellers, ISPs, utelcos, and cablecos—with industry-leading voice, broadband, and IP solutions across Canada and to key points in the United States. The Carrier Relations team supports Bell’s purchasing requirements in Canada and internationally. It negotiates rates, service levels, and sourcing contracts for a variety of products and services. The Voice Trade Desk, a group within Carrier Relations, manages the exchange (buy / sell) of both domestic and international voice traffic.

Job Duties / Accountabilities

The Associate, Computer Application Support acts as an intermediary between system developers and users. Responsibilities include;

• Testing system or internal component failures as well as application issues, including conflicts and / or improvements between related systems
• Training and assisting users on application processes
• Proactively monitoring applications and systems for end users
• Providing support on various applications and systems
• Analyze business data to identify significant trends and useful insights
• Develop and maintain clear reports and dashboards using Excel, Power BI, and databases to track performance
• Perform and / or coordinate testing : determine and validate data, create commands, validate test cases, and document results
• Maintain or modify applications / servers according to specific (user / technical) requirements
• Verify and reconcile accounts to ensure accuracy and reliability of financial records
• Generate, validate, and analyze status reports
• Create, review, and archive application support documentation

Essential Qualifications / Competencies

Knowledge of English required

Working Conditions

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type : Union

Job Status : Regular - Full Time

Job Location : Canada : Quebec : Montreal || Canada : Ontario : Ottawa

Work Arrangement : Remote

Application Deadline : 01 / 30 / 2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Benefits and Equal Opportunity

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you\'ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you\'ll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

Created : Canada, QC, Montreal

Bell, one of Canada\'s Top 100 Employers.

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