Talent.com
Incident Manager
Incident ManagerLong View Systems • Calgary
Incident Manager

Incident Manager

Long View Systems • Calgary
4 days ago
Job type
  • Permanent
Job description
Long View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!Are you passionate about technology and working for a company that values their employees? We are looking for a knowledgeable Incident Manager for our Calgary, Edmonton, Toronto, or Vancouver branches to support our clients with utilizing strong technical, incident management, and leadership skills to support our large enterprise clients. This role will ensure high-priority incidents are resolved effectively, following ITIL best practices, and in alignment with client-specific requirements!

A Day in the Life:

  • Own the Major Incident Management process and provide 24x7x365 availability for high-priority incident escalations
  • Utilize ServiceNow for incident tracking, updates, and resolution
  • Follow the Client’s Process Execution Document (PED) for incident management
  • Initiate and manage a dedicated Major Incident Bridge for coordination, ensuring all relevant stakeholders are notified and engaged
  • Record and document all major incident meetings, ensuring accurate and high-quality work notes in ServiceNow
  • Own Major Incident reviews and follow-up process and reporting
  • Develop Service Impact Notifications (SIN) and ensure timely communication with stakeholders
  • Ensure incidents are resolved to the satisfaction of impacted users/customers before closure
  • Provides Incident Management process training to Long View resources as needed
  • Ensures incident management workflow is optimal and in line with Long View operational objectives
  • Develop, monitor and optimize Incident Management metrics in order to ensure the usefulness, effectiveness and value of the Incident Management program

What You Bring:

  • 5+ years combined experience in incident management
  • Experience coordinating issues between all business units from technical support to corporate executives
  • Experience conducting root cause analysis, documenting findings, and designing plans to rectify issues
  • Strong facilitation skills
  • Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated
  • Strong knowledge of ITIL, preferably advanced training

What Makes You Extra Awesome:

  • Six Sigma, The Five Whys, ITIL Problem Management or other notable problem management identified training considered an asset

Why Work at Long View?

  • Great people and culture
  • RSP Plan
  • Comprehensive benefits package from day one
  • Recognition programs
$80,455 - $105,598 a year
Create a job alert for this search

Incident Manager • Calgary

Similar jobs

Senior Security Advisor - Incident Response

Intact Financial CorporationCalgary, Canada
Full-time

Pay at Intact is about much more than just salary.Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support phy...Show more

 • Promoted

Remote Senior SOC Analyst for Threat Detection and Incident Management

TreantlyCalgary, AB, CA
Remote
Full-time

Shape cybersecurity efforts as a Senior SOC Analyst, proficient in threat detection and incident response.Lead remote operations to tackle complex security challenges while mentoring junior analyst...Show more

 • Promoted

Senior Manager for Claims Auditing and Investigative Excellence

ABC Benefits CorporationCalgary
Full-time

Advance your career as a Senior Manager in Claims Auditing.Lead teams in identifying fraud and non-compliance while nurturing a collaborative hybrid work atmosphere.In this key leadership role, you...Show more

 • Promoted

Escalations Engineer: Incident & Platform Reliability

Socotra, Inc.Calgary, AB, CA
Full-time

A healthcare technology firm is seeking a motivated Escalation Engineer to provide technical support and enhance operational efficiency.In this role, you will handle incidents, create knowledge bas...Show more

 • Promoted

Senior Manager -Disputes & Investigations

emergiTEL Inc.Calgary, AB, CA
Temporary

Remote 6 month contract: to start.Our client is hiring an experienced Senior Manager to join our GTA practice.This specialized group will give you a unique opportunity to apply and further develop ...Show more

 • Promoted

Impactful Policy Events Manager

Canadian Standards AssociationCalgary, Alberta, Canada
Full-time

A leading standards organization in Calgary is seeking a skilled event manager to oversee the planning and execution of high-impact policy-related events.The ideal candidate will have a background ...Show more

 • Promoted

Risk Manager

BET99calgary, ab, ca
Full-time

BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a...Show more

 • Promoted

Cybersecurity Incident Response Analyst

KinaxisCalgary
Full-time

Become a critical player in cybersecurity as an Incident Response Analyst.Engage in real-time monitoring, alert analysis, and incident handling within a collaborative environment.In this role, you ...Show more

 • Promoted

Global Therapist: Integrated Critical Incident Response (ICIR)

Spring HealthCalgary, AB, CA
Full-time

Global Therapist: Integrated Critical Incident Response (ICIR).Location: Brandon, Manitoba, Canada.Our mission: to eliminate every barrier to mental health.At Spring Health, we’re on a mission to r...Show more

 • Promoted

Remote Manager - Bodily Injury Claims Lead

Allstate Canada GroupCalgary, AB, CA
Remote
Full-time

A leading home and auto insurer is seeking a Manager for Casualty Claims Bodily Injury in Canada.This role involves overseeing a team of 10 Claims Advisors, driving performance and implementing str...Show more

 • Promoted

Remote Incident & Recovery Lead

KrakenCalgary, AB, CA
Remote
Full-time

A leading crypto platform is seeking a proactive Incident Manager to join its Global Operational Resiliency team.The position offers an exciting opportunity to ensure the security and availability ...Show more

 • Promoted

Cybersecurity Incident Response Analyst

Pason Systems Corp.Calgary
Full-time

Join a dedicated cybersecurity team as a Cybersecurity Analyst.Focus on incident response, proactive monitoring, and risk management while safeguarding enterprise data.Reporting to the Cybersecurit...Show more

 • Promoted

Lead Application Security Engineer & Incident Response

AVEVA DenmarkCalgary, Alberta, Canada
Full-time

A global software leader is seeking a Principal Security Engineer to spearhead application security efforts and safeguard its technology environment in Calgary.This impactful role involves collabor...Show more

 • Promoted

Remote IAM Manager: Identity & Access Leader

Empire Life Investments Inc.Calgary, AB, CA
Remote
Full-time

A leading Canadian insurance firm is seeking a Manager for Identity and Access Management (IAM) to lead their IT Security team.This position requires overseeing the daily operations of IAM programs...Show more

 • Promoted

Senior Incident Management Engineer Remote

Confluent IncCalgary, AB, CA
Remote
Full-time

Elevate cloud reliability as a Senior Site Reliability Engineer.Focus on proactive incident management, system improvements, and coaching teams to enhance overall platform stability in a remote env...Show more

 • Promoted

Principal Security Consultant, Incident Response

IntactCalgary, Alberta, Canada
Full-time

Lead critical security incident response as a Principal Security Consultant.Manage high-priority incidents, ensuring effective containment, eradication, and recovery in a flexible hybrid work envir...Show more

 • Promoted

Global Incident Response Lead — Security Engineer

Want Remote, Inc.Calgary, AB, CA
Full-time

A leading technology firm is seeking an Incident Responder to monitor and mitigate security attacks across its products and services.This role requires 5+ years of experience in managing security i...Show more

 • Promoted

Cybersecurity Lead: Operations, Risk & Incident Response

South Bow CorporationCalgary, AB, CA
Full-time

A leading energy company in Calgary seeks a Cybersecurity Lead to oversee daily security operations, manage a talented cybersecurity team, and enhance the overall security posture.This role require...Show more