The Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each customer reach their specific goals.
What you'll be doing:
25% - Get Customers Where They're Looking to Go
25% - Provide Proactive Service & Solve Problems Before They Happen
25% - Drive Retention Rates & Build Your Accounts
25% - Onboard New Customers
Success Metrics, and What We'll Measure:
Job Type: Full time
Shift & Schedule:
Remuneration:
Customer Success Specialist • Mississauga, Ontario, Canada
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