Bilingual Premium Corporate Travel Agent NA

Requirements

Key responsibilities

• Complete new domestic Canada and trans-border travel reservations both in the GDS and in OBTs
  
• Understand and communicate travel industry processes limitations rules and particularities such as flight credits fare rules upgrade policies and so on
  
• Understand and apply travel polices and approval flows of each of our clients
  
• Respect data privacy and protection policies
  
• Able to position complementary travel services such as hotels and car rentals
  
• Positions travel solutions based on loyalty programs travel policy as well as profitability
  
  

Required Skills & Experience

EDUCATION & EXPERIENCE

• Fluency in both written and spoken French and English
  
• 5 years of travel industry experience
  
• College Diploma (minimum)
  
• Travel School (nice to have)
  
• University Degree (nice to have)
  

• Domestic and trans-border geography
  
• Business level communication written and oral
  
• Soft skills related to positioning and offering travel solutions
  
• Ability to find and communicate global entry requirements
  
• TSA guideline baggage policies fare restrictions and classes
  
• Active listening building rapport and engagement
  
• Demonstrates empathy
  
• Sales
  

Required Skills:

Required Skills and Experience 1 to 3 years of experience in sales development account coordination or business development Experience in corporate travel travel management or a related industry is strongly preferred Strong communication skills and a professional presence in writing and in meetings Comfortable managing multiple priorities at once with strong attention to detail Proficiency with CRM tools ideally Zoho Ability to work independently with a high level of ownership and follow through Personal Attributes Self motivated with a strong work ethic Driven to learn and continuously improve Positive attitude with a collaborative mindset Comfortable engaging executives and decision makers