Customer service representative

Customer Service Specialist– Process Serving & Enforcement

Location: Old Montreal (100% on client site)
Employment Type: Full-time

About Our Client:
- In this role, you will work full-time directly on-site at our client’s office, a reputable judicial officer (bailiff) firm located in Old Montreal. The firm is actively modernizing the legal sector by combining professional rigor with a human-centered, empathetic, and tech-driven approach. Currently expanding, they offer a dynamic and educational work environment where the legal field is made accessible and engaging.

Role Overview:
Working on-site with our client's team, you will play a pivotal role in the Judgment Service & Enforcement department. You will serve as the direct liaison between clients, judicial officers, and internal staff while gaining deep practical legal knowledge. In this position, you will interact daily in both French and English with clients located both within and outside Quebec.

Why Join Us?Competitive salary commensurate with candidate experience. Stimulating work environment within a reputable judicial officer firm. Opportunities for professional growth and ongoing learning. Dynamic, supportive, and welcoming team environment. Prime location in Old Montreal along with competitive benefits.Location: Old Montreal (Full-time on client site) Employment Type: Full-time About Our ClientIn this role, you will work full-time directly on-site at our client’s office, a reputable judicial officer (bailiff) firm located in Old Montreal. The firm is actively modernizing the legal sector by combining professional rigor with a human-centered, empathetic, and tech-driven approach. Currently expanding, they offer a dynamic and educational work environment where the legal field is made accessible and engaging. Role OverviewWorking on-site with our client's team, you will play a pivotal role in the Judgment Service & Enforcement department. You will serve as the direct liaison between clients, judicial officers, and internal staff while gaining deep practical legal knowledge. In this position, you will interact daily in both French and English with clients located both within and outside Quebec. Why Join Us?

Advantages
- Salary: Competitive salary based on candidate experience: $60,000 to $75,000 annual
- Vacation: 3 to 4 weeks of paid vacation (based on experience).
- Group Insurance: Comprehensive group benefits plan (50/50 employer/employee split).
- Healthcare: Access to telemedicine services.
- Wellness Allowance: $500 annual health & wellness allowance.
- Work Arrangement: 100% on-site position at the client’s Old Montreal location.
- Work Culture: Supportive, dynamic team environment with professional development opportunities in a reputable firm

Responsibilities
- Respond professionally to client inquiries and service requests via email.
- Provide clear explanations regarding service of judgment procedures and firm services via phone and email to clients in and outside Quebec.
- Prepare and file execution notices on the SOQUIJ platform.
- Manage civil enforcement files (garnishment of wages, bank account seizures, movable/immovable property seizures, pre-judgment seizures, evictions, third-party seizures, court-supervised sales, judicial officer affidavits/statutory reports, etc.).
- Train and mentor team members.
- Analyze client files and direct them toward appropriate legal steps in collaboration with judicial officers.
- Ensure rigorous follow-up on active files and strict adherence to deadlines.
- Work closely with judicial officers and colleagues to maintain fast and efficient service delivery.
- Maintain and update client databases and records in compliance with confidentiality standards and legal requirements.

Qualifications
- Experience: Minimum of 5 to 10 years of customer service experience within the legal/judicial sector.
- Education: Paralegal diploma / Legal Technology training (Technique juridique).
- Knowledge: Strong understanding of court procedures and judicial officer/bailiff duties.
- Language Skills: Fluency in both French and English to communicate effectively with clients inside and outside Quebec.
- Specialized Software: Proficiency with Jurisoft 2 is considered a strong asset.
- Organizational Skills: Excellent organizational abilities, sharp attention to detail, and ability to multitask under tight deadlines.
- Interpersonal Skills: Outstanding communication skills and strong collaborative spirit.
- IT Skills: Proficiency with Microsoft Office Suite and specialized software tools.

Summary
If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!
You can directly apply to this posting or email your Resume at Kimberly.hadad@randstad.ca with subject line: Bilingual Customer Service Representative
Only those selected for interviews will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.