Housekeeping Supervisor

Job Description

The Housekeeping Supervisor role at Fairmont is pivotal in ensuring cleanliness, comfort, and guest satisfaction. You’ll lead your team in maintaining high presentation standards, safety, and operational excellence—fully aligned with Fairmont’s luxury brand expectations.

Start Date: September 2026
Position Type: Permanent
Pay Rate: $27.68

Job Duties Include:

• Lead, supervise, and support all areas of the Housekeeping Department including Room Attendants, Housepersons, Turndown Attendants, and Public Area Attendants.
• Ensure guest rooms, public areas, back-of-house areas, and staff facilities meet Fairmont’s luxury cleanliness standards.
• Respond to guest feedback and resolve service issues promptly.
• Train, coach and inspire the team; providing regular performance feedback
• Actively participate in daily briefing, daily warm up and department meetings
• Maintain effective communication across departments (e.g., Front Office, Engineering)
• Ensure compliance with health and safety regulations and company policies.

Qualifications

• Previous housekeeping supervisory experience, preferably in a luxury hotel environment.
• Proficiency in Microsoft Office Suite; knowledge of Opera or similar property management systems is an asset.
• Physically capable of standing, walking, and moving for extended periods, and able to lift moderate weights as needed

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.