F&B Server - Chateau Nova Yellowknife

We are currently looking for morning Servers to begin training in our Restaurant. You will be responsible for order taking of food and beverages from guests, completing opening, closing and side duties as necessary. You are familiar and knowledgeable of service techniques and are able to work effectively and unobtrusively around guests. This position is full-time and/or part-time including days, evenings, weekends and holidays.

The Destination

The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.

It is an immense land here for you to explore. It is waiting for you.

ROLE

To provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude with a smile.

JOB RESPONSIBILITIES

• Promoting a "No Problem Service" environment
• Be energetic and enthusiastic; enjoy customer service and working with the public
• Be knowledgeable about the food and beverage menus offered
• Responsibly serve alcohol utilizing skills and knowledge received from ProServe training
• Maintain a safe and sanitary work environment and the cleanliness of the bar
• Perform duties in a timely and efficient manner and in accordance with established company policies
• Perform well under pressure in a fast paced and sometimes challenging environment
• Be accurate with cash and product handling

JOB DUTIES

• Request orders from and serve food and beverages to guests using the upselling techniques
• Responsible for the maintenance and cleanliness of the service area
• Perform opening/closing and side duties as per the shift checklist
• Responsible to do daily cash reporting and other administrative duties as required
• This job description, in no way, states or implies that these are the only duties to be performed by the Server. They may be required to perform any other job-related duties assigned by the Supervisor.

Qualifications

• 1-2 years' experience in hospitality industry is considered an asset.
• Experience in POS is considered an asset

Core Competencies:

• Customer Service Skills
• Self-Directed
• Conflict Resolution
• Computers and Systems Literacy
• Planning and Organization
• Communication Skills

JOB SPECIFICATIONS AND SKILLS:

Interpersonal Skills: Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

PHYSICAL DEMANDS

• Typically standing, walking, bending, crouching or stooping; lifting 5-25 lbs,
• Able to handle a stressful, ever-changing work environment
• Ability to work flexible and lengthy periods based on business volumes
• Walking and standing for long periods of time

WORK ENVIRONMENT

The work environment is a setting, which has the following conditions: low noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests.

Nova Perks:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations
• Extended Health Benefits for full time employees
• Employee Discounts at the F&B Outlets

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.