Manager, Secure Networks

Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment

• Competitive compensation and flexible benefits

• Defined benefit pension plan

• Opportunities for growth and development

• Flexible work arrangements

• Diverse and inclusive workforce

In this role you will:

• Maintain expertise by continual involvement in the IT/OT technical community and continued education.
• Ensure key resources and roles have development and succession plans in place.
• Responsible for planning and development of technology strategy for functional area(s)
• Manage and be fully accountable for a team of IT Support Specialists Development, implementation and life-cycle support of functional technology areas.
• Develop and manage IT service levels, guidelines, standards, tools, metrics, processes and procedures for service delivery, consistent with organizational protocols and industry standards for a 24-hour operation.
• Monitor and report on performance, availability and reliability of infrastructure services.
• Champion continuous improvement to all process and procedures.
• Provide technology recommendations and guidance to the Senior Manager or Director.
• Develop strong customer relationships.
• Engage with stakeholders for the purpose of planning and determining infrastructure requirements.
• Adhere to request, incident, problem and change management processes and procedures.
• Ensure adherence to general computing controls, security, project management and compliance policies and frameworks.
• Support corporate disaster recovery and business continuity objectives.
• Create required project artefacts to support the Project Approval Process
• Develop budgetary plans and forecasts based on dynamic operational requirements and priorities.
• Responsible for vendor management in alignment with business requirements.

What you bring:

• University Bachelor’s Degree in a business or technology discipline, or equivalent
• 8+ years working across IT/OT infrastructure disciplines with a focus on Cyber Security and Network technologies
• 5+ years working experience as a functional manager or team lead
• 5+ years of experience with contract and vendor management processes
• 5+ years responsible for infrastructure services delivery
• 2+ years project management experience
• Knowledge of Infrastructure Services technology
• Knowledge of project management methodologies and frameworks
• Knowledge of IT process frameworks (e.g., ITIL / ITSM) and how to apply them in a practical manner
• Knowledge of industry best practices, methodologies, and techniques for planning, delivering and managing a secure and efficient operation

How others describe you:

• Strong financial and budget management skills
• Strong negotiation skills applied both internally and externally with third parties
• Excellent communication skills, with a demonstrated ability to communicate ideas, both orally and in writing, with ease and clarity
• Excellent customer service and relationship skills
• Strong leadership skills
• Excellent organizational and time management skills
• Ability to work across functional boundaries and solve problems within a distributed team
• Ability to interface with key stakeholders
• Ability to deliver creative and innovative solutions to business problems
• Ability to prioritize and manage multiple tasks, including potential competitive and conflicting priorities, dependencies and time pressures

Working Conditions:

• This position is a hybrid position with a minimum – 3 days per week on site.
• Occasional travel required

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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