Job Description
You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.
What will you do?
Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
Field calls from clients and industry professionals
Complete risk reports and ensure a balance between customer service and business risk mindset
Resolve issues related to the specific group, function and process
What do you need to succeed?
Must-have
2+ years of Collections experience
Ability to formulate intricate Risk Assessment Reports when required
Proven negotiation, solution-finding and decision making skills
Ability to take calls from clients, trustees and service partners in a call centre environment
Strong understanding of the balance between customer service and business risk mindset
Results driven, with a demonstrated ability to review, seek solutions and decisions
Ability to work efficiently in a challenging environment
Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday
Nice-to-have
Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Insolvency Officer • MISSISSAUGA, Canada
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