Key Activities
Reporting to the Manager, Security Services, the incumbent is accountable for the security of the NAC facilities while providing security, information and customer service to everyone, including the visiting public and staff of the National Arts Centre.
Additional duties include but not limited to:
•Attend the central command office by managing access for visitors, artists, deliveries and employees and responding to inquiries and operational needs;
• Document all routine activities and incidents using the Security Management Software;
• Monitor fire alarm panels, CCTV systems and other video surveillance equipment;
• Operate access the control systems, including sensors and motion alarms, and investigate disturbances;
• Direct pedestrian and vehicle traffic inside and outside NAC premises;
• Administer building keys and access cards;
• Respond to medical emergencies and provide first aid, CPR or AED support until emergency services arrive;
• Provide outstanding professional and responsive customer service while assisting with safety concerns, illness or emergencies;
• Conduct regular patrols of the facility at all times, including outside performance hours;
• Monitor and support crowd control during performances, events, or during general high-volume periods;
• Secure the premises by locking and unlocking entrances or doors as required;
• Maintain situational awareness and respond proactively in high-volume or dynamic environments.
Skill Requirements
• High school diploma;
• Minimum of three (3) years of related security experience is preferred;
• Valid provincial Security Guard License is required;
• Familiarity with Microsoft Office Suite, CCTV and Security Management systems;
• Must be able to stand, walk & exert well paced mobility for up to eight (8) hours;
• Strong problem-solving skills and ability to work independently;
• Effective organizational skills, with the ability to manage multiple priorities;
• Strong interpersonal skills, tact, and discretion when interacting with patrons and employees;
• Demonstrated commitment to customer service excellence;
• Fluently bilingual in both official languages (English and French) with strong communication and interpersonal skills;
• Strong verbal and written communication skills, including the use of radios, emails and telephone;
• Demonstrated ability to write clear, accurate, and detailed daily reports;
• Ability to follow directions and work with limited supervision;
• Ability to work under pressure and to react calmly, quickly, efficiently and appropriately in emergency situations;
• Knowledge of crowd control in emergency situations and emergency situations;
• Understanding of the Ottawa downtown core environment;
• College diploma in Law & Security will be an asset;
• First Aid and CPR certificates would be an asset;
• WHMIS training (asset; will be required upon hire);
• Ability and willingness to work rotating shifts (including nights and weekends) to meet demands of a 24-hour operation;
• A past record of satisfactory attendance and punctuality is a requirement. *
*Regular attendance at work is an expectation of employment and an essential part of every job.
SECURITY OFFICER • Ottawa Ontario, CA
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