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Implementation Consultant

Implementation Consultant

D2LKitchener, Region of Waterloo, Canada
30+ days ago
Job type
  • Full-time
Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead : to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes, a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

JOB SUMMARY :

Implementation & Training Services help new and existing customers successfully onboard and launch D2L products. We prioritize partnering with our customers by adopting a consultative approach.

As an Implementation Consultant, you will partner with a project manager to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the client's main technical lead, you will work closely with any D2L departments necessary to ensure that each client is prepared and enabled for their launch. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including requirements facilitation, business analysis, technical solution design, and solution implementation.

HOW WILL I MAKE AN IMPACT?

  • Main technical lead for implementation projects

Conduct consultation workshops with customers to successfully elicit and clearly document requirements

  • Devise technical solutions using D2L and partner products to meet customer requirements
  • Guide customers through the successful implementation of technical solutions
  • Deliver on projects across multiple clients concurrently
  • Operate independently to execute on customer commitments
  • Create and provide documentation and resources to customers
  • Collaborate cross-functionally to solution creatively and resolve challenges
  • Internal knowledge and process improvement
  • Promote knowledge sharing within the company

  • Contribute to internal improvement initiatives as required
  • Keep up to date with D2L and partner products and processes
  • Identify and resolve gaps in processes and documentation
  • Keep up to date with new technology trends to help facilitate client learning solutions
  • Participate in other billable and non-billable responsibilities as required
  • WHAT YOU'LL BRING TO THE ROLE :

  • Ability to instill confidence and influence customers' decisions in a consultative manner as a trusted advisor
  • Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
  • Strong analytical and problem-solving skills, resulting in creative solutioning
  • Ability to multitask across simultaneous projects using strong organizational skills and prioritize effortlessly
  • Skills :

  • Working experience with the following technologies is considered an asset :
  • API integrations, Github, Postman
  • Single Sign-On / Web Authentication
  • Business Intelligence tools (i.e. Tableau, Power BI)
  • HTML / HTML5 / CSS
  • Work Experience :

  • Minimum 3 years of relevant experience.
  • Experience working with one or more of the following considered an asset :
  • Learning Management Systems

  • SaaS Environments
  • Education or Corporate Training sector
  • Public Company
  • The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training, and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L, the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

    Base Salary Range :

    77,750 — $102,500 CAD

    Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

    Why we're awesome :

    At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :

  • Impactful work transforming the way the world learns
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning, and more)
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne.
  • D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on the diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

    Schedule : Full-time

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    Implementation Consultant • Kitchener, Region of Waterloo, Canada

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