Commissioning Planning Lead
Brunelnewmarket, ON, caFull-time
Position: Commissioning Planning LeadContract: 1 year initially (extendable)Location: Remote with Global Site VisitsIntroduction...Show more
Reservations AgentCNTower • Toronto, ON, CA
Reservations Agent
CNTower • Toronto, ON, CA
13 days ago
Job type
- Full-time
Job description
Short Summary
The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to date in regards to venues/events within the City of Toronto as per CN Tower standards. They must possess a positive and upbeat personality and work towards enhancing the guest experience while they are dining in 360 Restaurant, VUE Bistros or other event.
Job Description
- Consistently offers professional, engaging and friendly service and greet all guests in a friendly and efficient manner
- Answer Reservation phone lines, assist guests with enquiries and reservation request
- Help with expediting guests into and out of dining room (i.e. assist with direction)
- Greet, confirm reservations and check in guests
- Work coat check for the Restaurants, MLC and any special events
- Solicit guests for the 360 Restaurant
- Handle request for last minute changes to reservation times/number of guests
- Ensures priority treatment and check-in of VIP and regular guests
- Create and maintain a sense of excitement at the entrance of the restaurant including name recognition
- Provide an escort to the assigned table, engaged in pointing out features of the restaurant (washrooms)
- Prepares, responds and inputs all Third Party Requests (TPR's), Special Request Forms, Cake Forms, set up all group contracts and general reservations
- Communicate special requests, occasions and celebrations, allergies and any other guest information to the Head Hostess and Head Reservations Clerk
- Communicates and reports any table or seating discrepancies with the Maitre’D
- Maintains a knowledge of food and beverage outlets including excellent menu knowledge, product knowledge and availability including VUE Bistros, Le Café and 360 Restaurant in order to guide guests accordingly
- Follows daily opening and closing procedures
- Participate in departmental skills training as required and assist with new employee
- Assist the Restaurant Managers and Restaurant staff with other designated duties within the job classification
- Adhere to all Company policies and departmental procedures and the Collective Agreement
Qualifications
- One (1) to three (3) years’ related experience in the Food and Beverage industry is preferred
- Smart Serve certification is required
- Working knowledge of restaurant POS system and reservations software (Open Table) is an asset
- A diploma from a secondary school is required
- Bilingualism (English/French) is an asset
Working Conditions
Interacts with employees, management and the public at large.Ability to stand or walk for long periods of the day.Noisy and fast-paced environment.Excellent guest services skills with an ability to recommend the CN Tower products.Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.Department uniforms are provided to protect personal clothing from wear and damage. Approved uniforms are to be worn during working hours. Dress codes are in effect as per the standard policy and procedure.Manual dexterity required to use desktop computer and peripherals.Compensation & Benefits Rate of Pay: $23.24 ($22.08 probationary)Benefits: Employee Family Assistance Program, Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered.
Create a job alert for this search
Reservations Agent • Toronto, ON, CA
Similar jobs
Remote Guest Support & Reservations Agent
Sandman Hotel GroupToronto, ON, CARemote
Full-time
A leading hospitality company in Toronto seeks enthusiastic Reservations Agents for their Guest Support Centre.You will engage with guests to plan their perfect trips while providing excellent cust...Show more
Manager, Underwriting Operations & Agent Services - Aeternus
Aeternusmarkham, on, caFull-time
Manager, Underwriting Operations & Agent Services.Toronto, ON or Saskatoon, SK | Hybrid | Full-Time.Operational Leadership that Shapes Experience.We’re seeking an experienced insurance operator to ...Show more
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Apex Focus Group Inc.Stouffville, ON, CanadaRemote
Full-time +1
Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to...Show more
Remote Bilingual Luxury Reservations Consultant
AccorHotelToronto, ON, CARemote
Full-time
A luxury hotel group is seeking a Bilingual Luxury Reservation Sales Consultant to provide exceptional service for guests in Canada.The role requires professional fluency in both French and English...Show more
Reservations Agent
Canada Lands CompanyTorontoFull-time +1
Select how often (in days) to receive an alert:.CN Tower - Food & Beverage,290 Bremner Blvd,Toronto,ON.The Reservations Agent is responsible for greeting, booking and executing all dining reservati...Show more
Customer-Focused Reservations Agent Ensuring Exceptional Service
Great Canadian EntertainmentTorontoFull-time
Boost guest satisfaction as a detail-oriented Reservations Agent.This role integrates excellent communication skills and a strong customer service background in a busy hotel setting.Reporting to th...Show more
Call Center Representative Agent Work At Home - Part Time Paid Panelists
ApexFocusGroupMarkham, Ontario, CARemote
Full-time +3
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ...Show more
Commercial Risk Placement Broker
KRGinsureGreater Toronto Area, Canada, CanadaFull-time +1
KRGinsure, a trusted tradename of RRJ Insurance Group Ltd.Ontario’s leading brokerages with branch offices across Southern Ontario.We pride ourselves on tailored solutions, strong market relationsh...Show more
Remote Bilingual Air Reservation Agent for Client Engagement
RedtagToronto, ON, CARemote
Full-time
Become a key player as a Remote Bilingual Air Reservation Agent, where you'll assist clients in both English and French.Your focus will be on ensuring a seamless travel experience through effective...Show more
Reservations Agent
JonviewTorontoFull-time +1
Reservations Agent (10 month contract).We use AI-powered tools on job posting platforms to assist in the initial screening and ranking of applications based on job-related criteria.Final hiring dec...Show more
Reservations Manager
Hotel X TorontoToronto, CanadaFull-time
Reporting to the Director of Revenue Management, the Reservations Manager is accountable for managing the daily operations of the Reservations Department and supporting the Reservations team in ach...Show more
Travel Enthusiasts Remote Online Self employment - Create My Reality
Create My Realityrichmond hill, on, caRemote
Full-time
Create My Reality is an innovative platform empowering professionals to embrace self-employment opportunities, with a focus on freedome of time, location and lifestyle freedom.The organization work...Show more
Reservation Consultant
EF Education First GruppeTorontoFull-time
Applicants must be living in Toronto, ON or within commutable distance to our Toronto office.The position offers the flexibility to work from home on Fridays, while collaborating in the office Mond...Show more
National Practice Lead, Real Estate Insurance - newmarket
HUB International Canadanewmarket, on, caFull-time
We believe in protecting and supporting the aspirations of individuals, families, and businesses.We help our clients evaluate their risks and develop solutions tailored to their needs.We believe in...Show more
Director Group Customer Service & Operations - newmarket
Empire Lifenewmarket, on, caFull-time +2
Director Group Customer Service & Operations.Location: Remote - Anywhere in Canada or if close to an office - Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, inclu...Show more
Bilingual Reservation Agent
ABL Employment.comToronto, ON, CAFull-time +2
Join an industry leader in the reservation system and park management sector.They are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible!.This i...Show more
Leasing Agent
A+Toronto, CanadaFull-time +1
Every day, our passionate team makes a difference for residents.A human-centered approach is at the heart of our company philosophy and values.Furthermore, COGIR Real Estate's success is built on s...Show more