HHS at Home Navigator

Unit Summary

HHS at Home is an innovative program, part of a provincially standardized network of programs designed to facilitate smooth transition of patients from the hospital setting to their homes (or other treatment locations) to focus on optimization, restorative, reactivation, or rehabilitative care needs. The HHS at Home Program partners with service provider organizations (SPOs), community support services and other health system resources to ensure that patients receive high quality, efficient, wraparound care and supports in the community setting. Through this work, HHS at Home seeks to enhance patient and caregiver experiences, improve system efficiency and address the growing demands on the healthcare system.

Position Summary

The HHS at Home Navigator will support a unique model of service delivery centred on patient needs and facilitates transition to the most appropriate services that meet the individual and functional goals of the patient. The HHS at Home Navigator works in collaboration with the health care teams across the hospital, the service provider organization (home care delivery team) and other community partners to ensure patients can smoothly transition home with supports in a safe and timely manner. The Navigator provides education and support to HHS teams, patients and their families about the program and works to creatively address barriers to patient flow. The HHS at Home Navigator also takes the lead on evaluating and improving the program to ensure optimal performance and outcomes. The Navigator will be based at the Hamilton General Hospital site.

Schedule Work Hours

Monday to Friday (days) (possible 10 hour days)

This position is temporary until May 2027.

Qualifications

• Post secondary education; Degree in a relevant field
• Regulated Health Professional with current registration to applicable Regulatory College
• Recent, minimum 3-5 years’ experience in clinical practice, acute care and/or chronic disease management where participated in and facilitated effective patient transitions out of hospital
• Demonstrated knowledge and experience in working with a continuum of services across sectors (including home care), and resources to enhance patient self-management and quality of care preferred
• Demonstrated knowledge of community support services and homecare services and applicable legislation including the Connecting Care Act and Connecting People to Home and Community Care Act preferred
• Demonstrated excellent verbal and written communication skills and strong ability to build relationships and work both independently and collaboratively with various partners across the system
• Assertive problem solving, decision-making and conflict resolution skills
• Demonstrated excellence in consultation, negotiation, mediation and client advocacy
• Demonstrated experience in using adult learning principles to educate patients, families and other health care providers
• Skilled in using computer programs, including, Microsoft Excel, Word, Outlook, and Power Point
• Knowledge and experience in leading and evaluating quality improvement initiatives using quality improvement methodologies
• Demonstrated commitment to personal learning and growth

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.