Job Summary :
Working collaboratively within their team and system-wide, the incumbent creates a welcoming, patron centered experience through the delivery of responsive circulation and basic information service.
Supports library programming. Understands and supports community-led approaches. Represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.
Job Requirements :
Education / Qualifications :
Completion of Grade 12 supplemented by relevant courses and / or experience
Experience :
Experience in a customer service environment. Related experience in the provision of library services preferred.
Knowledge, Skills & Abilities :
- Knowledge of library methods, procedures and tools applicable to the work.
- Working knowledge of the objectives, organization, procedures, services and resources of the Library.
- Excellent oral and written communication skills.
- Ability to plan, organize and carry out assigned duties and responsibilities.
- Excellent customer service skills.
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