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A/E Customer Success (BSI)FedEx • Saint-Laurent, Quebec, CA
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A/E Customer Success (BSI)

A/E Customer Success (BSI)

FedEx • Saint-Laurent, Quebec, CA
14 days ago
Job type
  • Full-time
Job description

This is an interview position.

GENERAL SUMMARY
To sell (primarily by telephone) FedEx services to both 'new' and 'existing' customers (primary focus: existing: $60-$400 day average net revenue and/or net new potential with the key deliverable of achieving assigned territory revenue objectives (as measured and determined by FedEx).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • University degree required
  • Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook;
  • Knowledge of Internet/Intranet;
  • Thorough knowledge of FedEx features of service, billing systems, pricing structures, invoice adjustments, etc. preferred;
  • Solid understanding of FedEx systems/applications preferred;
  • Strong oral and written communication skills;
  • Demonstrated negotiation skills;
  • Strong interpersonal skills;
  • Demonstrated self motivation and ability to work independently
  • Ability to multi-task;
  • Commitment to task;
  • Overcomes objections/obstacles;
  • Demonstrated a track record of achieving results

Other
- Incumbent(s) must remain in position for a minimum of 12 months

GRADE: 83


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Bachelor's Degree or Equivalent

Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook;

Knowledge of Internet/Intranet;

Thorough knowledge of FedEx features of service, billing systems, pricing structures, invoice adjustments, etc. preferred;

Solid understanding of FedEx systems/applications preferred;

Strong oral and written communication skills;

Demonstrated negotiation skills;

Strong interpersonal skills;

Demonstrated self motivation and ability to work independently

Ability to multi-task;

Commitment to task;

Overcomes objections/obstacles;

Demonstrated a track record of achieving results

Other- Incumbent(s) must remain in position for a minimum of 12 months


Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires: Posting date: 09/02, Posting down date: 09/09 at 3pm EST. 2 positions available.


DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

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A/E Customer Success (BSI) • Saint-Laurent, Quebec, CA

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