Technician Responsible for Technical Support and Warranties:
Location: Laval, Quebec, Canada
Job Type: Full-time, 40 hours per week
Sector: Renewable energies, solar solutions, lithium batteries
About the Company
Volts Énergies is a pioneer in the field of renewable energies since 2003, dedicated to offering sustainable and innovative energy solutions. Our commitment to a greener future leads us to seek creative and passionate talents to join our team.
Are you looking for new challenges, a stable schedule, a supportive team, and stimulating projects every week? Contact us to find out how we can work together!
Job Description
We are looking for an experienced Technical Support and Warranty Technician to support our customers and monitor warranties on systems from well-known brands in the renewable energy sector, including Victron Energy, Elios, Midnite Solar and others.
As a resourceful and detail-oriented individual, you will be the technical point of contact for customers, ensuring high-quality support and timely resolution of requests related to system performance and maintenance. We have an internal Ticket system to properly manage each case.
Responsibilities:
- Provide technical support for partner brand products and systems: Victron Energy, Elios, Midnite Solar, and other renewable energy equipment.
- Diagnose and resolve technical problems encountered by customers, guiding them in the optimal use of the equipment.
- Manage warranty requests: coordinate repairs, part exchanges, and follow up until complete resolution.
- Assist in regular communication with customers to ensure continued satisfaction and follow-up of technical requests. A colleague will assist you with the customer invoicing part when necessary.
- Collaborate with internal teams and manufacturers to ensure compliance and monitoring of warranty protocols.
- Document interventions and ensure precise monitoring of each customer file.
Requirements
- Experience in technical support or after-sales service in the fields of renewable energy or solar systems.
- In-depth knowledge of Victron Energy, Elios, Midnite Solar equipment and other similar solar systems.
- Fluency in French and English, both oral and written.
- Good diagnostic and technical analysis skills.
- Autonomy and ability to solve problems effectively.
- Ability to communicate well with customers, simplifying technical concepts when necessary.
Why Join Us
- Be part of a passionate and dynamic team, contributing to a more sustainable future.
- Freedom to innovate and propose solutions with a positive impact on customers.
- Continuous training with our partners and manufacturers.
- Access to resources and support to develop your expertise in hybrid renewable energies.
- Join a winning team at Volts Énergies, where values such as innovation, quality, communication, respect, rigor and pleasure at work are at the heart of our mission.
We Offer
- Competitive salary according to your level of knowledge and experience.
- A company firmly established since 2003 with an excellent reputation and a loyal clientele.
- A culture family where you will feel like a member of our family.
- A collaborative and modern work environment.
- A company in constant growth with opportunities for advancement.
- Direct contact with management and decision-makers, where your ideas are welcome to improve our processes and systems.
- TEDY personal expense account system, including telemedicine.
- Participation in corporate events.
- And much more…
If you are a resourceful, resourceful person and passionate about technical support in the field of renewable energy, we encourage you to apply now by sending your CV and cover letter. Join us in our mission to create a better world through clean energy and innovation!
Job Type: Full Time, Permanent
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