Service Delivery Manager

We are honoured to be selected again as one of B.C.'s Top Employers.If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Term/Status: Permanent/Full timeClassification/Salary: Management Band 4 - position starts at $100,231 to $125,289 annuallyLocation: Kelowna (hybrid - 3 days per week in office after passing a 6-month probation)Team: Kelowna 2Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connections.At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.About the opportunity:As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.Key responsibilities:Supporting Facilitators and Analysts to plan for and implement support to familiesEnsuring that contracting of services to agencies is completedOverseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistencyPromoting CLBC's work towards reconciliation and partnership with Indigenous organizationsSupporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as neededConsulting and advising Facilitators in navigating the complexity and depth of planning with individuals and familiesSupporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practiceWhile leading and guiding a dynamic team, you'll recruit, train, performance manage, approve leaves and expenses, and handle labour relations matters like discipline and resolving staff grievances. What you will bring:Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalentMinimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sectorAn equivalent amount of combined education and related experience may be consideredWe are also looking for:Excellent leadership skills and the ability to provide staff with solid direction, guidance, coaching, mentoring, and developmentProven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key internal and external stakeholders to CLBCAdvanced written and oral communication skills, including giving presentationsDemonstrated ability to facilitate issue resolution on a variety of matters Benefits: A rewarding career at CLBC comes with great benefits including:Employer-paid extended health and dental planA BC Public Service Pension plan with employer contributionsGenerous vacation plus additional personal daysPaid maternity/parental/adoption leaveLife insurance, paid sick days, and, if needed, long-term disabilityWellness supports, including an Employee and Family Assistance ProgramProfessional development funds and resources to encourage continuous learning and skill developmentAccess to government discounts for travel, cell phones, and more!Additional Info:Occasional travel to communities within the catchment area, and to Head Office in Vancouver as neededPossession of a valid class 5 driver's license and a clean Driver's Abstract is requiredSuccessful applicants are subject to a Criminal Record CheckAt CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairnessClosing date: September 15, 2026If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.This opportunity is open to applicants who are legally entitled to work in Canada.