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Serpa Automotive Group
Service Department ManagerSerpa Automotive Group • Scarborough, Ontario, Canada
No longer accepting applications
Service Department Manager

Service Department Manager

Serpa Automotive Group • Scarborough, Ontario, Canada
20 days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
Service Manager (Automotive)

Serpa Chrysler Dodge Jeep RAM is seeking an experienced Service Manager.

Summary:
This position is responsible for customer retention and profitability by measuring the performance of service staff and establishing customer focused service standards. The position is also responsible for ensuring that the technician's time is consistently sold to service customers.

Job Type: Full-time, Permanent

Responsibilities:
  • Maintain and continuously improve Customer Satisfaction scores for the Service Department.
  • Set goals, monitor performance, and provide ongoing training for service staff.
  • Ensure effective communication within the department and across the dealership.
  • Handle customer complaints promptly and work to resolve disputes effectively.
  • Establish 24-hour follow-up with all customers to confirm satisfaction.
  • Ensure compliance with federal/provincial regulations, manufacturer warranty policies, and dealership procedures.
  • Develop and monitor department performance systems using reports, tracking tools, and surveys.
  • Provide accurate repair/maintenance estimates and inform technicians of time allowances.
  • Conduct quality inspections to minimize comebacks and maintain high repair standards.
  • Coordinate with Parts Manager to monitor and follow up on parts orders.
  • Develop and implement a marketing plan to drive new and repeat business.
  • Serve as liaison with corporate and factory representatives.
  • Maintain specialty tool inventory and recommend new equipment purchases.
  • Ensure customer files are current, confidential, and accessible.
  • Prepare pricing guides and maintenance menus for common labour operations.
  • Work with Shop Foreman to ensure proper work dispatch.

Skills & Qualifications:
  • Minimum 5 years service department experience, including 3+ years in a supervisory role.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and Internet Explorer; CDK experience required.
  • Advanced knowledge of technical repairs, Stellantis warranty policies, and Provincial Safety Standards.
  • Strong leadership, interpersonal, and customer service skills.
  • Excellent verbal and written English communication; Mandarin an asset.
  • Ability to build a customer-focused team and foster long-term client relationships.
  • Strong problem-solving skills and ability to perform under pressure with competing deadlines.

What’s in it for you:In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:
  • Very Favorable Bonus Pay Structure.
  • Favorable Salary.
  • Extensive Group Health Benefits.
  • Support in career advancement.

License/Certification:
  • Driving License (required).
  • Background Check.

We look foreard to receiving your resume at; careers@serpa.ca.
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Service Department Manager • Scarborough, Ontario, Canada

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