Warranty Recovery Administrator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for administering the NFI and MCI warranty recovery to maximize supplier recoveries, reduce warranty costs, and drive improvements in supplier and product quality. The role requires highly organized, analytical, proactive individuals with an investigative mindset who can communicate effectively with internal and external stakeholders

WHAT YOU WILL DO:

Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue

Provide comprehensive failures analysis and warranty recovery report to applicable departments such as Service Engineering, Engineering, Supply Chain, and Procurement

Efficiently negotiate and resolve complex and disputed warranty recovery claims with suppliers

Collaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effective recovery opportunities.

Develop and maintain strong supplier relationships through proactive communication and issue resolution.

Create reports for Leadership group on failed components and pertaining costs

Support data driven warranty failure trend analysis and reporting

Coordinate with Finance to ensure accurate processing, reconciliation, and closure of supplier warranty credits

Update warranty claims to reflect part location, recoverable costs, evaluations, additional information required for claim comprehension

Handle inquiries from properties and suppliers regarding freight issues

Coordinate with Regional Product Support Manager and Field Technicians on failed part returns, scrap authorization, and failure investigations

Coordinate with the stock keepers in the parts warehouses on inventory control, shipping/receiving and upkeep of warranty parts

Assist Recovery, and warranty team as required

Validate or update received parts lists (Master Sheets).

Other duties as assigned

WHAT YOU NEED TO BE SUCCESSFUL:

• 2 or more years’ experience in Claims Administration.
• 2 or more years’ experience in a parts distribution environment.
• Transit or Motor Vehicle Product knowledge or experience
• Diploma in Business Administration OR High school diploma with equivalent relevant experience
• Previous experience in data entry, logistics or administrative roles is an asset
• Customer service, ERP/Oracle and process management experience
• MS Office
• Excellent Communication, time management and organizational skills.
• Strong attention to detail and accuracy

WHY JOIN OUR TEAM:

• Motor Coach Industries is Reliability Driven - we value safety, high-quality products and employee engagement in everything we do
• Competitive wages
• A continuous learning environment

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.