Bookstore Support

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties Job Duties Under the general direction of the Retail Services Coordinator, the Bookstore Support assists with the daily operations of the Saskatchewan Polytechnic bookstore. Daily responsibilities include: processing mail/web orders, receiving/returning stock, selling textbooks, manuals, supplies and other merchandise while maintaining appropriate records as required in WinPrism and WinAdmin.

The Bookstore Support provides support and works with other divisions, departments, and external stakeholders including, sponsorship agencies. Bookstore Support provides exceptional customer service in support of Saskatchewan Polytechnic’s mission and vision. QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities The Bookstore Support is responsible for:

• Performing cashier duties which include processing cash/debit/credit cards sales and gift cards, processing Accounts Receivable sales regarding sponsored students, colleges, external clients & internal purchase requests in WinPrism.
• Assist Account Receivable when students produce an incomplete sponsor letter to ensure accuracy of sponsoring agency charges. Bookstore Support will work in conjunction with Accounts Receivable to assist students with online banking payments or when they pay Accounts Receivable directly. Bookstore Support fulfills College orders in accordance with the Purchase Order requests and processes them in WinPrism POS as an Accounts Receivable. Bookstore Support accesses WinAdmin and the POS systems to open the store and retrieve the float before the opening of the bookstore.
• Closing the store, counting the float(s), and generating reports which are provided to Accounts Receivable the next morning. Change requests are taken to Accounts Receivable when necessary. Bookstore Support works within the return policy guidelines to process returns in WinPrism for their customers in a timely manner.
• Receiving shipments and entering this data into WinPrism.
• Posting Invoices into WinPrism and will notify the other campuses if any price adjustments have occurred.
• Preparing shipments to clients which includes charging out, packaging, labeling, arranging method of shipment, and transporting items to the campus shipping & receiving department for each outgoing order. Bookstore Support may be required to track or follow-up with shipments to clients and lift heavy objects up to 50lbs.
• Merchandise transfers which includes processing transfers in WinPrism, printing merchandise transfer reports with one going with the package, one to A/R and one is filed at Bookstore level.
• processing returns for clients which includes following the return policy guidelines
• resolving credit requests in WinPrism.
• processing web and mail orders in a timely manner, requiring accuracy and attention to detail so correct materials and pricing are provided/shipped to the customers.
• Coordination by following up on issues with various month end reports. This includes checking with vendors on open purchase orders and reviewing negative stock reports for items that were missed being received or if stock was sold from the wrong SKU for example.
• Various inventory processes.
• Other duties as assigned General duties.

Duties Required Qualifications, Skills and Abilities (QSA)

• Certificate in marketing, business administration or a related field or an equivalent combination of recent and relevant education, training and experience.
• One year recent and relevant experience/training in a retail environment; including, basic knowledge of shipping and receiving procedures and operations.
• Working knowledge of general accounting and financial management practices.
• Intermediate level computer knowledge with some spreadsheet applications.
• Good organizational and time management skills.
• Good interpersonal, communication and customer service skills.
• Ability to perform multiple tasks with numerous interruptions while ensuring accuracy.
• Ability to lift and handle heavy boxes on a regular basis.
• Demonstrates valuing diversity.

Desired QSA Required Competencies