Water Damage Technician Lead – Surrey

📍 Location: Surrey, BC🕒 Employment Type: Full-Time/Permanent📅Posting Date: September 22,

Position Summary

Ever felt like you’re drowning in stress? Water damage in a home or business is one of the most stressful events our clients might ever experience.
Lead Water Damage Technicians at On Side do the work to evaporate water-related stress, bringing calm, order and dryness to all!
Understanding the urgency of the situation and working with customers in a caring, calm and empathetic manner are paramount to the success of a Lead WDTs day!
Working as a team, WDTs mop up the mess to ensure everything is shipshape and ready to get back to the pre-disaster state.

(This posting reflects an existing vacancy)

Compensation

• Salary Range: $26-$31/hour
• Overtime opportunities (where applicable)
• On-call premium and overtime paid for rotating coverage

Benefits

• Extended health coverage (medical, dental, vision, etc.)
• Employee assistance program (EAP)
• Group RRSP, with company matching DPSP
• Life and disability insurance
• Opportunities for advancement and internal mobility

What You’ll Do

• Team guidance and mentorship: Leading by example, coaching team members, and ensuring efficient workflow
• Hands-on proficiency: Working directly on the tools while maintaining high standards of safety and quality
• Structural Drying Assessments
• Perform demolition of affected structures and materials
• Set up and monitor drying equipment
• Operate truck-mount extraction machine
• Clean and restore areas impacted by water-related disasters
• Complete restoration tasks
• Support emergency mitigation efforts as needed

What You Bring

• Leadership abilities and experience leading a team
• 2+ years previous industry experience
• IICRC S- Standard and Reference Guide for Professional Water Damage Restoration certification
• Knowledge of structural drying procedures and ability to perform multi-unit assessments in accordance with IICRC guidelines
• Technical expertise: Experienced with all drying tools (air movers, negative air machines, pressurized drying systems, floor drying systems, dehumidifiers)
• Tech-savvy: Comfortable using apps and software for documentation and reporting
• Problem-solving under pressure: Quickly assessing challenges and implementing practical solutions
• Willingness to follow all company safety requirements including wearing full PPE as required: Full face masks require clean shave (if applicable)
• Optimistic outlook and adaptability: A genuine desire to help, including cross-training to support all departments
• Organized and punctual: Strong time management and tool readiness
• Physically fit (heavy lifting, crouching, bending, standing, reaching, maneuvering in small spaces)
• A safety-first mindset
• Ability to communicate effectively in English, both written and verbal

Why You’ll Love Working Here

• A workplace that values respect, integrity, generosity, excellence and being customer driven
• Opportunities to grow your career and learn from the best in the industry
• A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.
Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.

*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.

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