Skip Trace Agent

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

A day in the life of a Skip Trace Agent :

• Perform collection skip-tracing activities to locate customer contact information.
• Utilize company provideded internal and external skip tools and the phone to locate customers and recover accounts.
• Attempt verbal contact with our customer, references, landlords, workplace, and associates via phone.
• Communicate with third parties for the purpose of obtaining customers’ location information.
• Review and analyze credit applications and reports.
• Proper handling of inbound/out bound skip calls.
• Meet daily and monthly targets established by management.
• Provide frequent updates back to management summarizing progress being made.
• Maintain account history and update account records with newly located details from skip-tracing.
• Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
• Comply with all federal and province regulations.
• Comply with all office policies and procedures.

What we are looking for:

• Minimum 1-year Skip Tracing experience or relative combination of education and industry experience
• Subprime experience is preferred.
• Skip tracing experience and ability to handle large inventories of accounts.
• Previous experience working in a call center.
• Strong negotiation and skip tracing skill.
• Strong computer skills
• The ability to multitask and handle working under a fast-paced environment.
• Ability to type a minimum of 30-40 wpm.
• Highly analytical with a creative mind set to think outside-the-box to find the best way to track delinquent accounts.
• Strong customer service, written and verbal communication skills.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• State of the art office, with free Company Gym, Games Room
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.
• For complete picture of total rewards, please click here.

Additional Requirements for Internal Candidates:

• Must have been in your current role for at least 9 months
• Have the endorsement/support of your current manager
• In good standing - no HR issues/warnings, not on a PIP

We are offering $37,648 - $40,248/year CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.