Customer Service Representative

We are seeking a talented, dynamic, and result driven Customer Service Representative based in our Milton, ON location (Onsite).

At ROCKWOOL, Customer Service is at the heart of our business, our team is on the front line with our customers, working closely with our outstanding sales team to understand their needs and deliver value beyond the product itself.

As part of our tight-knit Customer Service team, you will thrive in a fast-paced environment where no two days are the same and delivering the right materials to the right customer at the right time is our shared mission. It takes a special kind of person to make that happen someone whose positive attitude, strong communication skills, and genuine customer focus create an exceptional experience every time. In return, you will work with industry-leading, sustainability-focused products and receive the training, tools, and support you need to meet our ambitious service goals. If you are passionate about sustainability, enjoy solving problems, and like engaging with people, this could be the perfect fit.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

The annual base salary range for this position is $65,000 - $68,000 CAD. Your base salary is determined based on location, experience and the pay of employees in similar positions.

Your future team:

You will become part of the Customer Services team and will be reporting to the Customer Service Operations Manager.

What you will do:

• Each day brings new challenges and opportunities, but a typical day may entail: Processing customer orders and inquiries in a timely, courteous, and professional manner
• Recording, processing and responding to all customer requests and concerns Running daily and weekly reports to track accurate execution of customer orders.
• Liaising with several members of supply chain to see each order from submission to delivery.
• Assist in managing day-to-day operations to meet or exceed predetermined KPI’s
• And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success.
• This role is 100% on-site, with coverage required for 1–2 statutory holidays per year.
• Standard hours are 9:30 am to 6:00 pm, once fully trained.

What you bring:

• You have a rock-solid customer service / Supply Chain background with 3-5 years’ experience managing orders via SAP
• Graduated from a post-secondary institution in business, communications or an equivalent field
• The successful candidate is organized, takes initiative and is passionate about exceptional customer service
• Exceptional oral and written communication skills
• Proficient with Microsoft Office, including Word, Power Point and Excel ROCKWOOL North America is a growing business and we’re looking for someone who’s willing to grow with us
• Bilingual (French) would be an asset.

What we offer:

At ROCKWOOL, our culture is one of teamwork, respect, and support. We offer a competitive salary, rewarding career and a comprehensive benefits package, including but not limited to:

• Competitive salary
• Comprehensive benefits package including Health, Dental, Vision, and more
• Generous Paid Time Off (PTO) and Paid Holidays
• Retirement Pension Matching Program
• Life and Disability Programs
• Educational Assistance
• Top up plans for maternity and paternity leave
• Fitness Reimbursement
• Employee Assistance Program (EAP)

Who we are:

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work environment & conditions:

• Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work.
• ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment. We encourage our employees to get involved and make a positive impact in the communities we serve.

Diverse and inclusive culture:

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.