Our client, a leading financial institution, is seeking a Senior Change Manager for a 9-month contract, with strong potential for extension (no conversion to full-time). This is a hybrid role requiring 2 days per week in office (Tuesday and Wednesday) plus every third Friday,
The successful candidate will support a major transformation initiative within the Personal Banking business, focused on end-user adoption, readiness, and sustained change across contact centers and banking centers.
Responsibilities
o Design and execute end-to-end people change management strategies to support Project Odyssey across impacted Personal Banking teams.
o Develop comprehensive change strategies and detailed tactical plans focused on end-user adoption and engagement.
o Conduct change impact assessments, stakeholder analyses, and readiness evaluations to inform change approach and sequencing.
o Lead and deliver engagement activities including focus groups, town halls, leadership briefings, and frontline sessions.
o Drive adoption and proactively identify, assess, and mitigate resistance to change.
o Partner closely with program leadership to ensure strong alignment, sponsorship, and accountability.
o Coach and influence leaders and stakeholders at multiple levels to reinforce change ownership and sustain outcomes.
o Ensure change plans are integrated with broader program milestones and business priorities.
o Track change effectiveness and readiness, adjusting tactics as required to support successful implementation.
Must-Have Skills
o 10+ years of experience in People Change Management, with a strong focus on end-user adoption (not project or technology management).
o Proven ability to develop change strategies and actionable tactical plans for large, complex initiatives.
o Hands-on experience executing change activities, including facilitating sessions and presenting to senior leaders and frontline employees.
o PROSCI certification or methodology experience (non-negotiable).
o Strong business acumen with the ability to translate strategy into practical, people-focused outcomes.
o Excellent stakeholder management, influencing, and communication skills across all organizational levels.
o Ability to work independently, manage ambiguity, and take full ownership of deliverables.
Nice-to-Have Skills
o Bilingual (English/French).
o Previous experience within large Canadian financial institutions.
o Experience supporting transformation initiatives impacting contact centers or frontline banking environments.
Senior Change Manager • Toronto, Ontario
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