Credit & Collections Analyst

Who we are

Mother Parkers Tea & Coffee is a leading customer solutions provider, manufacturing and supplying quality coffee and tea to some of North America's largest retailers and foodservice chains. Our fast-growing EcoCup® brand of single-serve pods makes it easy for consumers to recycle through 3 easy steps of separation. Combining state-of-the-art technology and new product innovation with more than 100 years of business success, Mother Parkers continues to grow. We take pride in delivering a better beverage experience for customers and consumers, and a better employment experience for our people! We operate multiple manufacturing facilities in both Canada and the U.S.

We are committed to doing what's right for the planet, people, and the communities in which we operate. From farm to cup, we're engaged locally and at the industry level in ensuring a sustainable future for our customers and consumers.

At Mother Parkers, we will give you every opportunity to voice your ideas, own what you do,, and share your passion for people, our products and our customers. We live by our mission to provide a better beverage experience for our customers; and as a fourth-generation family-run company, we know that starts with great teams and innovative thinkers. We empower our people to turn their ideas into solutions, execute with integrity, deliver with quality, and take pride in their work. In turn, we foster a culture built on our values that supports everyone to be their best.

Who we need

Reporting to the Manager, Credit and Deductions, we are looking for a Credit and Collections Analyst. As part of a team of six, you will play a critical role in the department's overall responsibility. You will focus on investigating, verifying, and resolving operational deductions, and collaborate internally to maintain our exceptional financial health through the successful collection of $100Ks in withheld or reduced payments.

This is a hybrid opportunity, working a portion of the time in our brand new, beautiful, high-tech office space in Mississauga.

What's in it for you

Collaboration and support. You will be part of a collaborative team where every morning starts with a 'stand up'; where the group comes together on our remote platform to check-in, set objectives for the day, and address any concerns. This is a chance to be part of a fun-loving group known for celebrating all of the holidays and supporting each other.

Challenges and ownership. Every day here is different, working to balance millions of dollars on the credit side with the right processes to keep us in a robust position. This is a financially stable company with excellent customer partnerships. You will own and optimize the investigation and analysis process for operations deductions and work directly with vendors and customers to resolve short or incomplete payments.

Career development. At Mother Parkers, our commitment to continuous improvement starts with our people. Whether you are interested in moving to the next level or exploring another area in Finance or Operations, we will provide you with the coaching and training you need to succeed.

What you will do:

• Own. You will oversee the operational deduction processes, manage customer unauthorized deduction collections, and conduct investigations. You will:
  • Collaborate internally to prioritize other collection activities and maintain DSO and DTP.
  • Complete monthly reconciliation of accounts, clearing of credits, and investigation of unapplied cash.
  • Manage daily bank deposit cash applications and balancing, including accurate coding of operational and trade deductions, providing all required deduction backup.
• Build relationships. You will collaborate within and across departments to ensure clear communication on initial onboarding, process changes in billing, and unauthorized withholding of complete payments by customers. You will build relationships with the AP contacts at our customers and prioritize customer service, empathy, and respect.
• Contribute to projects. You will play a key role in department and company projects, contributing to system upgrades, deductions analysis and process improvements.

What you bring to the role:

• The expertise. You have 3+ years in a credit and collections role with a CPG or Food & Beverage background. You have proven financial investigation skills with an ability to analyze, interpret, forecast, and present findings and reports. You are highly proficient with Excel and AX systems.
• The initiative. You are process-driven and have outstanding attention to detail and organizational skills. You thrive in an autonomous role, and you have a curiosity to understand the organization's business and financial workings and consistently improve upon them. You can work both responsively and proactively.
• The interpersonal skills. You have flexible and effective communication skills and can build positive working relationships across teams, agencies, and customers. You are customer-service-oriented, comfortable making phone calls to follow up on payment requests, and can negotiate effectively, maintaining composure under pressure.

What we offer you:

• We want you to feel appreciated. We provide a competitive Total Rewards package, including health benefits from Day 1, employer matched retirement savings plans, and optional Health or Wellness Spending Account. In addition, many of our team members enjoy flex hours and the opportunity to work from home.
• We value continuous learning, skills development, and career growth and we offer a Tuition Assistance Program for learning outside our environment.
• We want you to take your work home. While you don't have to drink coffee to work here, we have an employee discount on our tea and coffee products.

If you want to join our mission of creating a better beverage experience as an integral and valued member of our team, and you have 70% or more of the qualifications we are looking for, we invite you to express your interest here. While we can't guarantee an interview, we do promise to review your resume and see if this might be a good fit for both of us.

Mother Parkers is committed to providing accommodations for persons with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.