Talent.com
ECCO Supply™
Distributor Service RepresentativeECCO Supply™ • Calgary, CA
No longer accepting applications
Distributor Service Representative

Distributor Service Representative

ECCO Supply™ • Calgary, CA
30+ days ago
Salary
CA$52,000.00–CA$54,000.00 yearly
Job type
  • Full-time
Job description

The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands.

Division

ECCO Supply

Reporting structure

Reports to: Regional Director of Sales Branch Operations, or designate

Key Responsibilities

General Duties:

  • Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market
  • Maintain good working relationship with all co-workers and ECCO employees
  • Read and comply with ECCO’s Human Resources Policies and Procedures
  • Read and comply with ECCO’s Health & Safety Policies and Procedures
  • Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

Training:

  • Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed
  • Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events
  • Conduct training sessions at ECCO’s Supply branches, customer’s locations, and training centers as needed
  • Ensure supplies and resources for lectures and presentations are available

Technical Support:

  • Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed
  • Test and evaluate new technologies
  • Support the roll-out of new products and product lines as needed
  • Prepare and provide product demonstrations for customers
  • Act as a liaison between inspectors and customers in settling any potential disputes
  • Provide specs, installation, and operations materials to customers

Distributor Service Representative

  • Maintain strong relationship with all current and potential customers and vendors
  • Identify improvements and modifications to departmental procedures
  • Process warranties in order to improve sales and customer satisfaction
  • Provide timely and accurate customer feedback
  • Continuously develop and upgrade education/product knowledge and applications, including features, benefits, warranties and limitations including attending training in order to efficiently service our customers
  • Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship
  • Attend various meetings, conferences, and industry trade shows approved by ECCO Supply management
  • Travel as needed
  • Participate in yearly inventory count
  • Provide progress reports to the Regional Director of Sales Branch Operations as required
  • Other duties as deemed necessary by Management

Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.

Qualifications:

  • 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience
  • Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization
  • Ability to communicate technical product information to customers and ECCO employees
  • Demonstrated ability to lead people and get results through others
  • Attention to detail and good problem-solving skills
  • Work with a high degree of integrity and a sense of urgency
  • Troubleshooting skills and problem-solving skills
  • Strong computer skills
  • A current driver’s License and clean driving abstract
Create a job alert for this search

Distributor Service Representative • Calgary, CA

Similar jobs

Distribution Supervisor

LindeCalgary, Alberta, Canada
Full-time

Distribution Supervisor (full time).Edmonton or Calgary, AB, Canada | req29084.Reporting to the Regional Distribution Manager, the Distribution Supervisor is responsible for distribution operations... Show more

 • Promoted

Outside sales representative- Quebec

Electrical Source HoldingsCalgary, AB, CA
Full-time +1

Outside Sales Representative – Quebec.Electrical Source Holdings, Montreal, ON.Canada's leading specialty distributor of circuit breakers and critical power components including industrial fittings... Show more

 • Promoted

Surgical Sales Representative

MoreauGrant Consulting IncCalgary, Alberta, Canada
Full-time

Specializing in Full-Time and Contract Teams for Hire.The role of the Territory Manager is to identify, foster and support sales opportunities in their designated territory.The right candidate will... Show more

 • Promoted

Refined Products Marketing Lead – Diesel & Gasoline

Avanti Software Inc.Calgary
Full-time

An energy infrastructure company has an immediate opening for a Refined Product Marketer in Calgary.This full-time position requires 3-10 years of refined product marketing experience, excellent re... Show more

 • Promoted

Wireless Sales Representative (Bilingual Preferred)

The Mobile ShopCalgary, AB, CA
Full-time

Join us at The Mobile Shop located inside T&T Supermarket!.We are looking for bilingual candidates (English and Mandarin/Cantonese) and prefer applicants with language skills.Join one of Canada’s l... Show more

 • Promoted

Sales Development Representative

AerotekCalgary
Full-time

The Sales Development Representative is responsible for learning the fundamentals of recruiting and the fundamentals of sales, including prospecting, client engagement, req qualification and delive... Show more

 • Promoted

Field Sales Representative

Sager ElectronicsCalgary, Alberta, Canada
Permanent

Join our growing team of dedicated professionals at a dynamic, medium-sized company experiencing continued expansion.Canadian Prairies preferably residing in Calgary, Alberta.In this critical, cust... Show more

 • Promoted

Sales Development Representative

Radiant HealthCalgary, AB, CA
Full-time

At Radiant Health, we believe wellness should be a way of life - accessible, intentional, and transformative.Our premium infrared saunas are designed with uncompromising craftsmanship, safety, and ... Show more

 • Promoted

Sales Executive - Last Mile Delivery Services

Targeted TalentCalgary, AB, CA
Full-time

Intermediate Sales Representative (Last Mile Delivery Services).Location: Remote - Canada – (B.Our client, a leading company in the last mile delivery services industry, is seeking an Intermediate ... Show more

 • Promoted

Wireless Sales Representative

Glentel Inc.Calgary, AB, CA
Full-time

Join us at The Mobile Shoplocated inside Real Canadian Superstore!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireles... Show more

 • Promoted

Account Development Representative, General Medicine (Alberta)

AmgenCalgary, AB, CA
Full-time

Join Amgen’s Mission of Serving Patients.At Amgen, if you feel like you’re part of something bigger, it’s because you are.Our shared mission—to serve patients living with serious illnesses—drives a... Show more

 • Promoted

Lead Food Service Category Growth & Vendor Relations

Magnet Search Group Inc.Calgary
Full-time

A leading global retailer in Food & Beverage is looking for a Category Manager, Food Service in Calgary, Alberta.The successful candidate will lead the growth of the Food Service category by managi... Show more

 • Promoted

Technical Sales Representative

Lincoln ElectricCalgary, AB, CA
Full-time

Select how often (in days) to receive an alert: Create Alert.Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equ... Show more

 • Promoted

Sales Account Representative

Lifting SolutionsCalgary, AB, CA
Full-time

Lifting Solutions is a high-performing team that engineers, manufactures, distributes, sells, and services artificial lift products that outperform the market.Since our inception in Canada in 2014,... Show more

 • Promoted

Retail - Sales Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware LtdCalgary, Alberta, Canada
Full-time

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry.We are an importer, distributor, and manufacturer of specialty hardware and complementary product... Show more

 • Promoted

Business Development Representative (BDR)

HypersonixCalgary, AB, CA
Full-time

AI-driven platform revolutionizing eCommerce and retail profitability.In an industry where 70% of businesses struggle with stagnation, escalating costs, and unpredictable risks, Hypersonix provides... Show more

 • Promoted

Outside Sales Representative (Building Materials)

Summit Search GroupCalgary, AB, CA
Full-time

Outside Sales Representative (Building Materials).Outside Sales Representative (Building Materials).This range is provided by Summit Search Group.Your actual pay will be based on your skills and ex... Show more

 • Promoted

Service Drive Product Advisor

Lexus of CalgaryCalgary, AB, CA
Full-time

Greet and engage customers visiting the service department in a professional and welcoming manner.Build strong relationships with service customers to understand their vehicle needs and identify up... Show more

 • Promoted

Distribution Supervisor

Linde plcCalgary, AB, CA
Full-time

Reporting to the Regional Distribution Manager, the Distribution Supervisor is responsible for Distribution operations for Southern Alberta and Red Deer region.The objectives of this position are t... Show more

 • Promoted

Customer Service Representative

TWO MEN AND A TRUCK®Calgary, AB, CA
Full-time

The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all.Acts as the first point of contact for n... Show more