Business Analyst - Technical

Business Analyst, Technical

On behalf of our Healthcare client, Procom Consultants Group is currently looking for a Business Analyst.

Business Analyst Job Details
• Works collaboratively with all business areas, applications and technology teams, and external partners, including client's stakeholders, to support in implementing key strategies and organizational priorities.
• Leads business analysis activities to understand, analyze and document the business requirements translating them into functional requirements and/or process workflows.
• Frequently required to work with stakeholders to determine undefined or unknown business processes and requirements.
• Leads discussions with business teams to elicit, capture and document requirements (business requirements, functional, non-functional and transitional).
• Drafting Business Cases and participates in the development of RFx process and contracts, and supports business in RFP vendor selection.
• Leads and documents discussions with business units to determine the extent to which solution(s) delivered by the project team meet(s) the needs of the business.
• Creates business, process, data, and workflow models to complement requirements which are frequently unclear.
• Acts as a liaison facilitating requirements between the client's Project team and one or more 3rd party vendor(s).
• Performs requirements tracking through development of the traceability matrix as part of the project lifecycle.
• Develops, defines, and builds application-based business cases, briefing notes, and decision sheets that will enable business and technological changes.
• Creates use cases, test plans, and works with business areas to create user acceptance test scripts.
• Performs testing with system developers &/or business leads to ensure overall functionality and technical quality of deliverables.
• Creates functional specifications for conversions, upgrades, interfaces, reports, forms, and workflows as needed.
• Ensures requirements for changes and enhancements are properly defined, have the required approvals and follow appropriate channels for testing and migration.
• Serves as subject matter for newly adopted systems, system upgrades or modified services.
• Facilitates walking the client or user through each step of the process identifying and making suggestions for improvements.
• Contributes to Privacy and Security reviews and assessments to help define risk, contingency and mitigation strategies.
• Works with business units to identify and develop and deliver training to support end users.
• Creates Service Level Agreements and Standard Operating Procedures with service and support
• Conducts independent research to troubleshoot and learn related technologies for project related applications and services
• Provides routine systems and end user support related to applications supported by the Application Services team.
• Partners with various departments on tasks related to efficiency initiatives including automating tasks and/or process streamlining.
• Monitors and responds to IMIT Intake requests and may conduct Post Implementation Reviews
• Performs current as-is analysis and document process flows.
• Provides coaching and leadership to less senior team members.
• Performs other related duties as assigned.

Business Analyst Mandatory Skills

Experience

• 5-7 years’ of Business Analysis in enterprise-scale projects with an expert understanding of the underlying technical architecture

• Minimum of five (5) years of BC / Canadian healthcare project experience as a Business Analyst

• Minimum of five (5) years of technical experience with mobile device, infrastructure, database, SharePoint, web application, cloud, desktop / laptop, network, security

• Excellent communication skills and command of the English language

• Experience providing training/orientation to adults on new technology and concepts

• Strong customer service orientation

• Advanced problem solving skills

Knowledge

• Specific knowledge of IIBA - BABOK guide and standards

• Solid working knowledge of the Project Management Institute’s Project Management Body of Knowledge (PMBOK)

• Solid working knowledge of business analysis documentation standards, methodologies and best practices

• Knowledge of current WAN technologies including, MPLS, DMVPN, Satellite, Microwave, and Wireless

• Knowledge of Network Security Design methodology

• Knowledge of mobile device, infrastructure, database, SharePoint, and web solutions

• Knowledge of First Nations healthcare and/or culture is an asset

Competencies

• Ability to work within design teams and mentor IT colleagues;

• Strong analytical, research, writing and communication skills;

• Sensitivity to and understanding of key issues and opportunities for BC First Nations health and wellness;

• Proven ability to work independently, as well as part of the team, to manage and prioritize, effectively, multiple competing projects/initiatives;

• Is a team player with a strong customer service orientation and diplomacy while dealing with multiple stakeholders

• Physical ability to perform the duties of the position

Education

• Bachelor’s degree in Information Technology or related field required or an equivalent combination of education, training and experience.

Occupational Certification

• Appropriate certifications and other professional development/continuing education relevant to the role preferred (e.g. CBAP)

• ITIL Foundation Version 3.0 Certification

• CompTIA A+ Certification is preferred

• CompTIA Network+ Certification is preferred

• Microsoft Certified Solutions Associate (MCSA) is preferred

Business Analyst Start Date
ASAP

Business Analyst Assignment Duration
Permanent

Business Analyst Working Location
Downtown Vancouver, Working onsite occasionally is required, full vaccination is mandatory