Direct Purchase Analyst
On behalf of our client in the Utility Sector, PROCOM is looking for a Direct Purchase Analyst.
Direct Purchase Analyst – Job Description
Assist our Direct Purchase CSRs (Customer Support Representatives) with the following:
Customer account analysis
Investigate anomalies, meter and billing issues; redirect issues to the appropriate department where required
Preparation for DP contract renewals
Run Checkpoint reports and help with validations
Reconcile SAP and DP reports
Answer common questions from our marketers
Assemble information requested by our marketers
Act as a liaison between our team and the Billing team within Customer Care Operations, including tracking responses
Assist with CSR renewals, spreadsheets, compliance items, credit exposure, the population of the spreadsheets
Direct Purchase Analyst – Mandatory Skills
Business, Finance or Math degree or Business or Finance College diploma & 2 years + of relevant work experience
Strong computer skills (MS Office Suite) and familiarity with database concepts, query tools and general business applications
Ability to perform multiple work assignments at varying stages of completion with a high degree of accuracy while working to tight time constraints and changing priorities
A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business in order to apply strong analytical, investigative and reporting skills to resolve issues within the confines of the regulated business environment
Excellent interpersonal skills, including the ability to influence others and negotiate
Strong professionalism, communication, collaboration, time management, and organizational skills and the ability to work with minimal supervision and drive results on your own
Direct Purchase Analyst - Nice to Have Skills
Understanding of Direct Purchase contract administration, customer billing and/or financial systems
Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word
Understanding of Large Volume Contract language and rates
Demonstrated front line customer service/contact experience
Experience in the natural gas and/or utilities market
Direct Purchase Analyst - Assignment Start Date
ASAP – 12 months to start
Direct Purchase Analyst - Assignment Location
Chatham, ON – Work Hybrid
Direct Purchase Analyst • Chatham, Ontario, Canada
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