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Inbound Bilingual (English/French) Sales & Service AgentSimpro •  Rene Levesque West, Montreal
Inbound Bilingual (English/French) Sales & Service Agent

Inbound Bilingual (English/French) Sales & Service Agent

Simpro • Rene Levesque West, Montreal
30+ days ago
Salary
CA$55,000.00 yearly
Job type
  • Full-time
Job description

Exigences-Experience

  • Diplôme d’études secondaires et six mois d’expérience au service à la clientele.
  • Excellente maîtrise des logiciels Word, Excel et habiletés liées à Internet
  • Habileté en communication orale et écrite
  • Bilinguisme (parlé/écrit) français et anglais
  • Très bonne aptitude à communiquer et à travailler en équipe
  • Disponibilité à travailler selon un horaire variable, notamment le soir et la fin de semaine

Fonctions Principales – Primary Tasks

  • Fournir des informations générales et conseils afin d’enrôler des clients
  • Accès et négocier des systèmes d’information
  • Take ownership of customer’s issues/problems by using call control and selective sales techniques
  • Acts as primary contact to insure follow up and resolution that meets and exceeds the customer’s expectation.
  • Resolve customer issues by answering customer concerns, finding causes and solutions that evolve into sales or retention of customer
  • Identify needs and present solutions

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Inbound Bilingual (English/French) Sales & Service Agent • Rene Levesque West, Montreal

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