Guest Services Agent - Arlington Hotel

Be Part of the Story at The Arlington Hotel and River’s Edge At The Arlington Hotel, every team member plays an important role in creating exceptional guest experiences.

From welcoming visitors at the front desk and preparing inviting guest rooms to serving in our restaurant and supporting events at River’s Edge, you’ll help bring the warmth, character, and personalized service that make our destination unique.

Located in the charming town of Paris, Ontario, this is more than just a job—it’s an opportunity to grow, make an impact, and be part of moments guests will remember.

As a member of Carmens Group, you’ll join a hospitality team with over 40 years of experience creating memorable experiences and making people feel welcome.

Why Work for Carmens Group? Flexible scheduling Great Place to Work Certified (2022-2024, 2026) Named Best Workplace in several award categories: Most Trusted Executive Teams Best Places to Work in Hospitality & Retail Best Places to Work in Canada Best Workplaces for Women Best Workplaces for Mental Wellness Perks & Benefits Pay on Demand – get paid when you need it Global Hotel Discounts for your travels Staff discounts at our restaurants Employee Scholarship Program Wellness programs & staff events Clear opportunities to grow into leadership roles Employee recognition programs celebrating your achievements and milestones Referral bonuses when you bring great talent to the team Safe, inclusive and supportive workplace culture Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way. Position Details: Job Type : part-time, permanent Vacancy : This posting is for an existing vacancy (replacement for a currently unfilled position) Compensation : $18.00 - $20.00 per hour AI Disclosure : We do not use artificial intelligence in the screening or selection of applicants for this position. What you will be doing: As a Guest Services Agent at Carmen’s Group, you’ll be a key part of delivering exceptional hospitality and creating memorable stays for our guests.

You’ll be responsible for providing attentive service, supporting front desk operations, and ensuring each guest receives a smooth and welcoming experience from arrival to departure.

Your responsibilities will include: Welcome guests with a friendly and professional approach while assisting with check-ins, check-outs, requests, and inquiries throughout their stay.

Handle reservations, room allocations, guest profiles, payments, and administrative tasks while ensuring accuracy and protecting guest privacy.

Provide guests with information about hotel amenities, services, events, and local attractions while maintaining strong knowledge of room options, rates, and availability.

Complete guest transactions, manage daily cash procedures, process charges, and maintain the security of guest keys and hotel records.

Work closely with Housekeeping and other departments to communicate updates, coordinate room availability, and ensure guest needs are met.

Listen to and resolve guest concerns in a timely and professional manner, creating positive solutions that enhance their experience.

Represent the hotel with a professional appearance, positive attitude, and commitment to teamwork.

Assist with overall hotel operations through cross-training opportunities, supporting other departments, and completing additional responsibilities as required.

The Hospitality You Bring to Every Stay 1–2 years of experience in a hotel or hospitality environment, with Guest Services experience considered an asset.

A friendly, professional, and guest-focused approach with a passion for delivering exceptional service.

Strong problem-solving skills and the ability to handle guest needs with confidence and professionalism.

Excellent verbal and written communication skills with strong attention to detail.

Valid Smart Serve certification required.

A clean criminal background check and a commitment to maintaining guest confidentiality and hotel security standards.

Completion of a college or university program in Hospitality Management is considered an asset.

Experience with Hotel PMS is considered an asset.

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories.

Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time. Are You Ready to Take the Lead? If you’re a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity.

Apply today and help us deliver something extraordinary—together. Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

• Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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