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Facilities CoordinatorBGIS • ON, Canada
Facilities Coordinator

Facilities Coordinator

BGIS • ON, Canada
24 days ago
Salary
CA$54,185.00 yearly
Job type
  • Full-time
Job description

SUMMARY

The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.

KEY DUTIES & RESPONSIBILITIES

Service Delivery

  • Manage work orders to completion in BGIS or client-based web application.
  • Facilitate alignment of client required services with contracts, schedules, and Pos.
  • Review of work orders to determine if invoiceable or non-invoiceable.
  • Schedule access for internal and external service providers with the facility when required.
  • Prepare weekly/monthly summaries of work order performance for internal and external service providers.
  • Follow up with internal and external service providers to ensure all SLA’s are achieved.
  • Review compliance documentation and upload to RealConnect.
  • Create on demand work orders for service delivery.
  • Ensure client required supporting documentation for quote and invoice submissions are provided.
  • Review and submit all estimates to the required approver(s) following client quote process.
  • Generate required data for SLA Scorecard.
  • Available to work evenings and weekends.
  • Other duties as assigned.

Innovation

  • Advise management team of issues, concerns, or noncompliance to standards.
  • Review internal and external reports and provide operational recommendations.
  • Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

  • Adheres to processes and company standards.
  • Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences

  • Establish and maintains working relationships with Clients and service providers.
  • Review CSAT.

KNOWLEDGE & SKILLS

  • Strong written and verbal communication
  • Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
  • Strong customer-oriented skills. (1-3 years experience)
  • Strong administrative and organizational skills. (1-3 years experience)
  • Analytical and problem-solving skills. (1-3 years experience)
  • Ability to work independently. (1-3 years’ experience)
  • Strong attention to detail and data accuracy. (1-3 years experience)
  • Excel experience in managing large amounts of data. (1-3 years experience)
  • Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
  • Experience working in a Shared Service environment. (1 year experience)

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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Facilities Coordinator • ON, Canada

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