The Ideal Fit (Core Competency)
-Excellent Customer Service Skills.-Excellent written and verbal communication skills (English and French).-Patience when working with others.-Strong sense of teamwork.-Excellent time management abilities.-Passion for working with people.-Positive and personable attitude.-Willingness to help.-Calm attitude towards stressful scenarios.-Commitment to development of skills and continual learning.-Analytical thinking and problem-solving.-Planning and organization.Responsibilities
-Provide support for end-user hardware, software, printing, telephony, and mobility issues. -Provide basic support for server/network and other infrastructure issues.-Maintain user and computer accounts in the Active Directory infrastructure.-Maintain user license assignments in the organization’s Office 365 tenant.-Perform IT onboarding and offboarding tasks for new hires-Provide desk-side support whenever this is possible. When this is not possible, provide the same quality of service via remote support.-Monitor the IT ticketing system throughout the day and promptly address tickets in alignment with departmental SLAs.-Ensure that all support requests are logged in the ticketing system.-Take ownership of end-user issues and see them through to successful resolution.-Keep track of IT stock levels, placing procurement orders under the direction of the IT supervisor.-Keep the IT asset register up to date with the most current information.-Immediately alert the IT team to any major outages or widespread system issues.-Ensure that Company assets are maintained responsibly and are disposed of in accordance with provincial law.-Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position.Bilingual IT Support Technician • Mississauga, Ontario, Canada
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