Project Manager Non IT

Our client, a Top 5 Bank in Canada is looking to hire a Project Manager Non-IT to their team for an initial 12 months of contract with a high possibility of extension/conversion. This role is currently hybrid, 2-3 days a week in office in Toronto.

Responsibilities Include:

• Lead the execution of strategic sales-related projects for the Canadian Contact Centre, ensuring successful delivery on time, scope, and budget.
• Develop and manage project documentation, including business cases, project charters, schedules, budgets, and communication plans.
• Coordinate workstreams, establish clear roles through RACIs, and manage governance with senior stakeholders and steering committees.
• Collaborate with internal clients to define and document business requirements, ensuring alignment with desired outcomes.
• Oversee project execution by tracking dependencies, milestones, and activities, and proactively addressing risks and issues.
• Prepare and present executive-level project updates, including status reports, dashboards, and presentations to senior management.
• Lead project team members, maintaining motivation and productivity while managing financial activities such as budgets, forecasts, and accruals.

Must Have Qualifications

• 7-10+ years of experience as a Project Manager with Agile environment experience running sprints
• 7+ years of hands-on experience in MS Office suite and project/process design and administration tools (e.g. Visio, MS project)
• 2-3 years of experience managing stakeholder complex projects in a fast-paced, dynamic work environment.
• 2-3 years of experience working on Contact Centre strategies, operations, Voice & Non-Voice channels, technologies, and industry trends.
• 5+ of Business background in financial services with strong knowledge of retail banking products (loans, mortgages, lines of credit, card cards), sales processes, and distribution channels
• Spanish fluency is mandatory as they will be working on a project with our international countries.
• PMP and/or Scrum Designation mandatory.

Nice to have Qualifications

• Knowledge of Scotiabank's standard project processes in an asset.

If you are qualified and interested in discussing this role in more detail, please submit your resume to priyanka2@ifgpr.com
For other opportunities please visit www.ifg-global.com